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Viewing 13 posts - 1 through 13 (of 13 total)
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  • December 28, 2015 at 5:32 pm #557776
    kathalushka

    Mailchimp integration is not working. The following message comes up: “Could not connect to Mailchimp with this API Key. Please try again with a different key You might also want to check your internet connection and make sure that mailchimp.com is available”.

    Login credentials in private content

    December 31, 2015 at 2:40 pm #558711
    zichzach

    Hi there, I’m experiencing the same problem right now: while inserting the API key into the WordPress Enfold theme, it says: “Could not connect to Mailchimp with this API Key. Please try again with a different key”

    Is this an Enfold problem right now or do I do something wrong?

    December 31, 2015 at 5:05 pm #558726
    kathalushka

    I think it’s Enfold. I’m waiting to hear back as well. So far no luck.

    January 2, 2016 at 3:14 pm #558870
    Basilis

    Hey!

    Can I ask if you guys are running the latest WordPress Version together with the latest enfold?

    Thanks a lot

    Cheers!
    Basilis

    January 4, 2016 at 8:43 am #559052
    room631

    Yes, latest wordpress version, latest enfold – same exact problem, on 2 different sites that i have with the enfold theme, with 2 different mailchimp accounts…. please resolve asap – thanks

    January 4, 2016 at 2:15 pm #559179
    zichzach

    Hi Basilis,

    I’m using WordPress 4.4 (dutch version) with Enfold 3.4.7

    Hope you can help.

    January 4, 2016 at 7:23 pm #559417
    kathalushka

    Yes and yes. Everything is up do date. Tried with all extra plugin deactivated. Still having this issue. Please advise.

    January 4, 2016 at 9:20 pm #559485
    Basilis

    Hi!

    Guys, so we can work on your tickets, please create different tickets and please add your credentials ( admin / password ).
    That will help us to investigate the issue for you.

    Best regards,
    Basilis

    January 4, 2016 at 9:43 pm #559500
    kathalushka

    I created this ticket and credentials are a part of the ticket. Still haven’t heard from anybody though!

    January 5, 2016 at 5:53 am #559738
    room631

    i think this is really tough because it seems you guys are not taking this seriously – it seems we’ve all trouble shot this out to death already, and zero accountability or recognition that it could be something to do with enfold itself.

    I added my info for a ticket as well – hope this get’s resolved asap

    January 6, 2016 at 8:35 am #560354
    Vinay

    Hi!

    room631 and others please create a separate ticket for your issue. We do not want the issues to get mixed even tho they seem the same type it might be a different reason why it’s happening to you guy.

    Kathalushka I tested a working API key on your site and obviously it is not working. I tested the same API key on a latest version of the enfold theme on my system and it works fine. It is not an issue with enfold theme. However the problem on your website is due to a plugin conflict or due to any theme customization.

    Suggested Solution:

    Backup your files and reinstall a fresh copy of enfold via FTP and it should just work fine.

    http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Vinay

    January 14, 2016 at 3:58 am #565187
    kathalushka

    Reinstall through FTP worked. Thank you.

    January 14, 2016 at 11:32 pm #565800
    Vinay

    Hi!

    Glad we were able to help you… Please feel free to contact us if you have any other issues related to enfold.

    Thank you for using Enfold.

    Regards,
    Vinay

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