Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 1, 2023 at 10:54 pm #1415209
    sky19er

    Hey, I’m having the same issue I had in this thread https://kriesi.at/support/topic/mailchimp-form-not-showing-2/#post-1412227 on another site, and the steps from that thread don’t seem to be working. I have the mailchimp element in a test page on this dev site — as you can see, nothing’s showing https://gatcomdev.wpengine.com/test/ — any clues for me? Temp login link in private content. Thanks!

    • This topic was modified 1 year, 2 months ago by sky19er.
    August 2, 2023 at 11:16 pm #1415296
    Mike

    Hey sky19er,
    Thank you for your patience, I see the site is using the v5.5, please update to v5.6.5 then the Enfold Theme Options ▸ Newsletter ▸ Mailchimp needs to be reverified and then each mailchimp element on your pages needs to be opened and resaved.

    Best regards,
    Mike

    August 3, 2023 at 12:38 am #1415300
    sky19er

    Thanks, Mike, but I can’t seem to get the update to come available in the theme options — any idea why it might be stuck on “No Updates available. You are running the latest version! (5.5)”?

    August 3, 2023 at 12:00 pm #1415325
    Mike

    Hi,
    Try downloading the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    August 3, 2023 at 7:23 pm #1415363
    sky19er

    Thanks, Mike — that did it, for both the theme update and fixing the mailchimp element — feel free to close this thread, now. Thanks again!

    August 3, 2023 at 10:07 pm #1415372
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘mailchimp form not showing, again’ is closed to new replies.