Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 25, 2016 at 3:37 pm #571379
    ricky_xccess

    Hi,

    I am adding mailchimp API to Enfold theme option–>newsletter, but following error is coming:
    Could not connect to Mailchimp with this API Key. Please try again with a different key

    I have tried with multiple keys but it seems to be not working. Please check.

    • This topic was modified 8 years, 11 months ago by ricky_xccess.
    January 25, 2016 at 6:14 pm #571507
    Basilis

    Hi ricky_xccess!

    I have tried my API key and it worked.
    What key are you trying?

    Regards,
    Basilis

    January 25, 2016 at 7:35 pm #571573
    ricky_xccess

    I have tried with another key which is working key for my another website and even that is not working.
    I am using following key
    a5102978573faf472a34111677a4ca09-us12

    Do I need to do anything else other than just placing the API key?

    January 26, 2016 at 9:12 pm #572368
    Vinay

    Hi!

    That is strange my API key did not work either.

    I recommend creating a fresh API KEY if you already tried it and is not working then

    deactivate all plugins and check if for some reason it is not the plugins you installed is having a conflict or some files are already corrupt please re-install enfold theme via FTP.

    Please follow these steps :
    http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Vinay

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