Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 18, 2019 at 11:02 am #1079817
    richardhofer83

    hello!
    i come from this thread: https://kriesi.at/support/topic/cannot-connect-to-mailchimp-with-api-key/

    for a couple weeks now my site cannot communicated with the mailchimp server
    if i add the API key in the enfold backend it says: “Konnte keine Verbindung mit diesem API-Schlüssel zum Mailchimp herstellen. Bitte versuchen Sie es erneut mit einem anderen Schlüssel”

    in english: Could not connect to Mailchimp with this API KEY, Please try withanother Key.

    dont other people have the same problem?
    thank you!
    greetings
    richard

    March 21, 2019 at 7:56 am #1081211
    Ismael

    Hey richardhofer83,

    Thank you for opening a new thread.

    Have you tried authenticating the API key on another computer or network? Or try it while you’re on incognito mode. If it didn’t work, post the login details in the private field along with the API key, then we’ll try it on our end.

    Best regards,
    Ismael

    March 21, 2019 at 10:38 am #1081310
    richardhofer83

    hello ismael,
    yes i tried all of those things. i even tried with a VPN
    you find the details in the private field

    thanks!

    March 22, 2019 at 1:58 pm #1081829
    Ismael

    Hi,

    Thanks for the update. You forgot the site url though. Please include it in the private field.

    Best regards,
    Ismael

    March 22, 2019 at 2:19 pm #1081844
    richardhofer83

    sure sorry :)

    March 25, 2019 at 4:08 am #1082489
    Ismael

    Hi,

    Thanks for the update.

    The request is connecting properly but the validation is failing. Have you tried using or generating another key? The current one is possibly inactive.

    Best regards,
    Ismael

    March 25, 2019 at 9:56 am #1082589
    richardhofer83

    hi
    the one i posted is active, but here is a new one
    still does not work for me with the new key.

    March 27, 2019 at 12:47 pm #1083545
    Ismael

    Hi,

    Thanks for the update.

    Can we access your mailchimp account? We would like to check the settings. You should also update the theme to version 4.5.5 as soon as possible.

    Best regards,
    Ismael

    March 27, 2019 at 5:54 pm #1083726
    richardhofer83

    sure, can you provide me with a email adresse in the private section so i can send an invite via mailchimp?
    yes i will update when i have the time :) but i dont think thats the issue

    March 29, 2019 at 12:56 am #1084348
    Ismael

    Hi,

    Thanks for the reply. You can send the invite to the email address in the private field.

    Best regards,
    Ismael

    April 10, 2019 at 10:57 am #1089077
    richardhofer83

    i am doing it now, sorry for delay

    April 13, 2019 at 6:54 pm #1090423
    Basilis

    Hi,

    LKet us know how it goes

    Best regards,
    Basilis

    April 16, 2019 at 1:58 pm #1091428
    richardhofer83

    yes its connected now, what did you do? i am so curious?

    thank you so much!
    PS i will monitor for the next days and let you know if everything is ok

    April 18, 2019 at 12:00 am #1092176
    Ismael

    Hi,

    We have encountered a few threads with this same issue and we usually “fix” it by adding the API key in the field as you would normally. Sometimes it takes a few tries to connect or a different network. We are not really sure why it’s not working for a handful of users.

    Best regards,
    Ismael

    April 19, 2019 at 9:20 am #1092638
    richardhofer83

    i think mailchimp has changed something on their side

    but i works now! thank you! :)

    April 20, 2019 at 6:16 am #1092829
    Rikard

    Hi,

    Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 20, 2019 at 6:17 am #1092830
    Rikard

    Hi,

    Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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