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  • July 11, 2017 at 10:15 pm #819653
    sicdrone42

    Hello,
    I’ve tried to test my Mailchimp form on my site. You can find it in the link I sent below.
    As you can see by filling out the details and hitting Subscribe, you get a message saying “please make sure that your fields are filled in correctly.” I’ve done some research in other issues on this forum but could not replicate any of the proposed solutions. From the Mailchimp side I’m using a general form. From the Enfold side I used an ALB element.

    I’ve tried different solutions, including hiding different elements. What I’ve found is that when I hide the drop down options it works.

    Thank you for any suggestions,
    – Nick

    July 12, 2017 at 6:42 am #819811
    Rikard

    Hey Nick,

    Could you try updating the theme to the latest version (4.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    July 12, 2017 at 9:22 pm #820220
    sicdrone42

    Hey Rikard,

    I am now updated and am still seeing the same error.

    – Nick

    July 13, 2017 at 7:48 am #820374
    Rikard

    Hi Nick,

    Thanks for the feedback. I get the same problem on my end, it seems to be the amount field which is causing the problem, is that the problem you are seeing as well?

    Best regards,
    Rikard

    July 14, 2017 at 12:25 pm #821127
    sicdrone42

    Hey Rikard,

    The problem for me was any drop down menu. So in the case of my site, the last two fields. When I hid those last two fields (what brings you.., what model..), the form was successfully submitted for me. Is the amount field you mentioned related to the drop down option?

    – Nick

    July 17, 2017 at 5:51 am #822316
    Ismael

    Hi,

    There is a note in the mailchimp signup element panel.

    Please note:
    You can only hide form fields that are not required
    Currently only text and dropdown elements are supported properly

    The “date” field is NOT supported.

    Best regards,
    Ismael

    July 24, 2017 at 11:03 pm #829255
    sicdrone42

    Hello,
    I tried disabling the date field and there is still the same error. I am very certain the problem lies in the dropdown field. No other fields when hidden solved anything except hiding every dropdown option. Dropdown elements are not supported properly.
    – Nick

    *Edit: I have set up some tests on the site right now to test which combination of fields is causing the problem. Turns out the only combination that is going through is when both the date and dropdown fields are hidden. (Test #4 on the site). My new thought process is that yes, “date” is not supported, however there is a bug with the dropdowns as well.

    • This reply was modified 7 years, 5 months ago by sicdrone42.
    July 26, 2017 at 5:08 am #829929
    Ismael

    Hi,

    Thank you for the update. Please note that the “number” fields are also not supported. Replace it with a “text” field.

    Best regards,
    Ismael

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