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  • September 28, 2013 at 1:15 am #167354
    michaeldg7rbb

    Dear Support,

    I purchased the Enfold Theme from Themeforest, with item code:
    Item Purchase Code: **Removed**

    However, on September 19, when I was alerted (by Themeforest) of the new upgrade, the item disappeared from my downloads area. Though I had emailed Themeforest support multiple times, in the last 4 days, they have not responded.

    Is there a way I can download the theme from here on Kriesi instead?
    Please advise.

    Thank you.

    Michael DeGuzman
    (Email address hidden if logged out)

    • This topic was modified 11 years, 2 months ago by Devin. Reason: Removed purchase code just in case
    September 28, 2013 at 1:37 am #167365
    Devin

    Hello Michael!

    No. We have no interaction or access to purchase records with ThemeForest so you’ll need to wait for Envato support to get back to you.

    You may want to try the Envato Support Twitter here: https://twitter.com/envato_support

    Best regards,
    Devin

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  • The topic ‘LOST MY DOWNLOAD: ENFOLD THEME’ is closed to new replies.