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  • November 24, 2018 at 8:50 am #1037218
    ERS

    Hello,

    I purchased “Enfold – Responsive Multi-Purpose Theme”

    We lost our Envato login details but we have the Purchase code of the original Enfold theme we purchased in 2015. Is it enough to access the account and download the Theme version 4.5 with this detail or do we need the same account used to purchase the theme.

    Please advise.

    November 27, 2018 at 1:31 pm #1037985
    Yigit

    Hey,

    Thanks for contacting us!

    Have you tried contacting Envato support? Since purchase and download processes are managed by them, they might be able to help you better.

    To be able to download the latest version of Enfold, you would need to login on ThemeForest with account you used to purchase the theme and then to go to Downloads page. Then you can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update the theme and insert your Personal Token to receive auto updates.

    I am afraid updating the theme would not be possible without having an access to your ThemeForest profile.

    Best regards,
    Yigit

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