Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 12, 2018 at 3:57 pm #1020727
    Mason Wheeless
    Guest

    My support window is almost up and I want to renew, but for some reason I cant gain access to your site. When I put in the email I would have registered with ( (Email address hidden if logged out) ) I am told no such email exists but my Item Purchase Code (4276bb23-e11f-4b04-ad34-d9b76575db34) has already been used by an email. What can I do to get control of this code for the purposes of site access?

    Wonderful product and thank you!

    October 13, 2018 at 8:17 am #1020985
    Rikard

    Hey Mason Wheeless,

    You have used the email in private to register the account. Let us know if you need it to be changed or reset.

    Best regards,
    Rikard

    October 15, 2018 at 2:19 am #1021341
    Mason Wheeless
    Guest
    This reply has been marked as private.
    October 15, 2018 at 6:27 am #1021411
    Rikard

    Hi,

    I can do that for you, so do you want the email in private instead of the current one? Should I reset the password for you as well?

    Best regards,
    Rikard

    October 15, 2018 at 4:01 pm #1021632
    Mason Wheeless
    Guest
    This reply has been marked as private.
    October 16, 2018 at 5:01 am #1021951
    Rikard

    Hi,

    Thanks for the update. I’ve reset your account, you should be able to login with the details in private.

    Best regards,
    Rikard

    October 17, 2018 at 3:56 pm #1022825
    invertedM

    that worked! thank you so much! I will be re-upping my sub and thank you for such a wonderful product.

    October 17, 2018 at 4:16 pm #1022848
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Lost Confirmation’ is closed to new replies.