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  • #720096

    Hi Enfold folks! I have recently began experiencing very odd behaviour when attempting to create a new blog post, edit an existing one, or create other items such as coupons. Within a very short time of beginning to write a post, or adding a picture, etc, my “Save Draft” and “Publish” or “Update” buttons become inactive and there is no return. What’s particularly odd is if I close the tab, because there is no other real alternative, I find that most of what I’ve done has been saved and I can resume where I left off, but still can’t click to save draft or publish. I also noticed at the bottom of the layout editor where it displays word count it always says “saving draft”…” but never completes.

    I recently updated Enfold to 3.8. I also somewhat recently activated Jetpack but not the full list of features. I cannot confirm that this issue began occurring before or after Jetpack activation. Finally, one of your moderators assisted me on another issue where the site was not recognizing available updates and had me install and run Transient Cleaner plugin, which did solve my issue and allowed me to update to Enfold 3.8. I can say this behaviour occurred the first time I went to publish a post after running this plugin, but I cannot say it was caused by that as I had not attempted to publish anything for a couple of weeks.

    Thank you for your help in this issue. We have a major publicity opportunity about to run and desperately want to add some blog posts and products, etc. While the blog posts seem to auto-save and catch MOST of what I’ve added, I have to leave and hope my changes are there and then edit the post and quickly click on publish before the button becomes inactive.

    Note that this isn’t an internet connection issue (I don’t think) as it is happening at my home office and gallery office, running on different ISP’s.

    website and login below

    #721477

    Hey johnlaunstein,

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then deactivate your caching plugin as well as all other plugins. Finally please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

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