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  • February 12, 2020 at 6:55 pm #1183973
    coolhatwebdesign

    Hello,

    Apologies if this has been asked already, but I was unable to find a topic in the forum on this specifically:

    Is it possible to loop the background video in a color section? The color section examples by Kriesi show a looped background video, but I’m not sure if there is supposed to be a setting for this, or this is a result of some additional code. Any help would be appreciated.

    February 13, 2020 at 8:29 am #1184077
    Jordan Shannon

    Hey coolhatwebdesign,

    The video should already be looping. Perhaps there is a delay in your connection?

    Best regards,
    Jordan Shannon

    February 13, 2020 at 3:55 pm #1184181
    coolhatwebdesign

    Hello,
    I don’t think there’s any delay. I watch the 1.5 minute video and when it ends, it just rests with a Play button overlayed on top. No looping. Is there a setting in the theme for ensuring Color Sections’ background videos loop? I tried setting a Loop argument in the YouTube link of my video but that didn’t work either.

    Please see my other demo site with the same issue. Video plays once, then stops.

    February 13, 2020 at 3:58 pm #1184182
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please firstly try updating Enfold to the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/ and check if that helps?

    Cheers!
    Yigit

    February 14, 2020 at 5:23 pm #1184572
    coolhatwebdesign

    I updated to 4.7.3 but the issue persists.

    February 17, 2020 at 4:54 am #1185071
    Nikko

    Hi coolhatwebdesign,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    February 18, 2020 at 10:32 pm #1185851
    coolhatwebdesign

    Actually, it looks like looping is working now after the theme update. There may have been some cacheing involved that didn’t show me the looping video right away. Thanks!

    February 19, 2020 at 1:02 am #1185870
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forest?

    Best regards,
    Jordan Shannon

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