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November 13, 2017 at 10:22 pm #876321
Hi there,
I have an issue with my logo.
I had a logo on site which was flagging up the ssl and not allowing my site to show as a green https.
I have now deleted the logo from the site and uploaded a new logo but that won’t show on the site.
Also the old logo is still flagging the test to see why it won’t show green, even though I have deleted it.
Can you help?November 13, 2017 at 11:45 pm #876372Hey blazingsables,
Yes, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoNovember 14, 2017 at 12:22 am #876396Hi can I put a different email because the one you gave me has been declined as invalid
ThanksNovember 14, 2017 at 4:41 am #876420Hi,
Yes, you can use different email, you can also just create a temporary admin account.
Best regards,
NikkoNovember 14, 2017 at 3:07 pm #876609Ok so please find the info in private mode, and I have the logo in the custom area but as I said it doesn’t show on the site on desktop but it does show on mobile..
See what you can do and thanks in advance!Kind regards
Elly
November 15, 2017 at 5:20 pm #877161 -
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