Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • September 20, 2019 at 9:12 am #1140146
    nordkamm

    Hi Enfold Support

    Our Logo is not visible in Chrome. However it is visible in Firefox and IE .

    Interesting is, that it is visible in Chrome when I am logged into WordPress and if I go into page preview.

    Could you pls check what the issue could be?

    Thanks,
    Bernhard

    September 22, 2019 at 11:50 am #1140621
    Rikard

    Hey Bernhard,

    Please try clearing the cache/minification from your caching plugin. If it works when logged in then that means it’s cached when not logged in.

    Best regards,
    Rikard

    September 23, 2019 at 9:33 am #1140898
    nordkamm

    Hi Rikard

    Thanks for your answer. I deleted the cache but no result. I have also 2 other PCs where Chrome is installed and I dont see the logo there.

    Regards,
    Bernhard

    September 23, 2019 at 9:52 am #1140920
    greenball

    Same issue for me…

    September 23, 2019 at 9:54 am #1140921
    greenball

    Not visible on OPERA browser too.

    September 23, 2019 at 10:27 am #1140941
    nordkamm

    Hi Rikard
    It worked now – it took a bit. Thank you.
    We can close this ticket.
    BR
    Bernhard

    September 23, 2019 at 10:38 am #1140959
    Victoria

    Hi Bernhard,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 2, 2019 at 4:09 pm #1144188
    nordkamm

    Hi Victoria

    Unfortunatley the issue still exists. I delted all Caches and minification but the logo is still missin on opera.

    I can read that others have the same issue.

    What I can say in Addition is that for on a PC with a smaller screen the logo is also not visible, but when I resize the screen even smallen it appears.

    On bigger screens the resizing of the opera window does have no effect. The logo is not visible at all.

    I pasted the Logins in the private box if you Need to Login.

    Thanks for your help.
    Bernhard

    October 3, 2019 at 6:44 am #1144361
    Rikard

    Hi Bernhard,

    I get the same results as before when using Chrome, in Opera. The logo is there when logged in (not cached), but not there when logged out (cached). If you have lazy load active in the plugin then please try to turn that off, if that doesn’t work then I would recommend that you reach out to WP Rocket support as this is not a problem caused by the theme.

    Best regards,
    Rikard

    October 3, 2019 at 10:38 am #1144427
    nordkamm

    Hi Rikard

    You are right – there seems to be a conflict with WP Rocket.
    Under WP Rocket – Media – I deactivated the Lazy Load for images.

    Then I deleted all the cache and the Logo is visible now again

    Thanks,
    Bernhard

    October 3, 2019 at 4:26 pm #1144528
    Jordan Shannon

    Hi,

    Did you need additional help with this topic?

    Best regards,
    Jordan Shannon

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