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  • March 3, 2017 at 9:35 pm #755365
    March 3, 2017 at 10:26 pm #755386
    Jordan Shannon

    Hey tmgscanada2,

    Can you please share the admin login info so that I can look into this further, also what is the expected logo size?

    Best regards,
    Jordan Shannon

    March 3, 2017 at 10:49 pm #755390
    tmgscanada2

    Before it filled the header and shrunk with the header when scrolled down. Now it loads like there is some invisible padding.

    March 4, 2017 at 8:24 am #755532
    Jordan Shannon

    Hi,

    What is the link to your admin page? /wp-admin does not seem to work.

    Best regards,
    Jordan Shannon

    March 4, 2017 at 6:01 pm #755638
    tmgscanada2

    Here they are

    March 8, 2017 at 2:50 am #757445
    tmgscanada2

    Hey, still can’t figure this out.

    March 8, 2017 at 4:36 pm #757898
    Jordan Shannon

    Hi,

    Can you access your header.php file to make sure it is not hard coded within it?

    Best regards,
    Jordan Shannon

    March 8, 2017 at 6:01 pm #757965
    tmgscanada2

    Hi Jordan,

    I have downloaded the header.php file from my theme via FTP. I do not know what I am looking for in terms of “hard-coded”.

    • This reply was modified 7 years, 9 months ago by tmgscanada2. Reason: Accidentally deleted half of message then posted it
    March 8, 2017 at 8:50 pm #758022
    Jordan Shannon

    Hi,

    Can you post the header.php code into private content?

    Best regards,
    Jordan Shannon

    March 8, 2017 at 9:10 pm #758030
    tmgscanada2

    Hi Jordan,

    It would seem I can! Wish I did that before.

    March 9, 2017 at 8:17 am #758212
    Jordan Shannon

    Hi,

    Could you try adding  the logo image  through FTP and then adding the direct link in the logo section rather than uploading or choosing from the media library.

    Best regards,
    Jordan Shannon

    March 10, 2017 at 3:49 pm #758965
    tmgscanada2

    Hi,

    These delays have upset my client greatly. It is making me regret ever using WordPress for anything.. Custom coding the whole thing would have been easier and it wouldn’t have failed every day.

    I will try your solution though. Thank you.

    March 10, 2017 at 4:02 pm #758982
    tmgscanada2

    Hi,

    No last effect. Loads properly once then load a 300×100 version. I am unbelievably frustrated and I needed this website done weeks ago. I disabled much of W3 Total Cache so now it loads on firefox and ie again but the logo continues to work then break.

    March 10, 2017 at 4:13 pm #758993
    tmgscanada2

    If I load the logo again, it works again, until you load the page an additional time. I REALLY need to fix this today.

    March 10, 2017 at 5:04 pm #759022
    tmgscanada2

    Fixed finally! I switch my logo from a jpg to a png which fixed the compression and disabling minify fixed everything else.

    March 10, 2017 at 5:09 pm #759025
    Jordan Shannon

    Hi,

    Great! I am glad you were able to get a solution to this issue. I will be sure to keep a record of this in case it occurs in the future and will use it to improve our product.

    Best regards,
    Jordan Shannon

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