Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • May 6, 2020 at 12:50 pm #1210316
    stebinger

    Since today. The thumbnail of the youtube video is not displayed on my site just a black screen. The problem exists for Chrome, Firefox, Edge. Also when the video is clicked it is opened in a new tab.
    I have changed the video link still the same result.

    May 6, 2020 at 12:51 pm #1210317
    stebinger
    This reply has been marked as private.
    May 6, 2020 at 1:03 pm #1210325
    Yigit

    Hi,

    I am getting an error displaying your site. Could you please check your link once again?
    We also might need WP admin logins so if you do not mind, please share them privately as well.

    Cheers!
    Yigit

    May 7, 2020 at 4:21 am #1210587
    stebinger

    sorry below the correct address

    May 8, 2020 at 5:34 am #1210906
    Rikard

    Hi,

    Thanks for that. Please send us a temporary WordPress admin login and login URL as well so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 8, 2020 at 6:30 am #1210921
    stebinger

    Login below

    • This reply was modified 5 years, 10 months ago by stebinger.
    May 8, 2020 at 9:10 am #1210957
    Yigit

    Hi,

    We have not received logins. Could you please try posting them once again?
    Please also check if you have disabled “Disable external video features” in Enfold theme options > Performance tab.

    Best regards,
    Yigit

    May 8, 2020 at 12:29 pm #1211006
    stebinger

    Yes, option set to “Disable external video features”
    Login details below

    May 12, 2020 at 3:43 pm #1212210
    Ismael

    Hi,

    Thank you for the update.

    The logo is not displaying because the video is set to lazyload, or only play on user interaction. You have to edit the video and provide a preview or fallback image. Also, please note that users will not be able to play the video directly in the page if they don’t accept the cookies.

    Best regards,
    Ismael

    May 13, 2020 at 9:00 am #1212524
    stebinger

    Thank you for your reply.

    I set the video to always load and set a fallback picture. This works. However, I didn’t have to do that before. The thumbnail picture of the youtube video was displayed.

    I have a 2nd website which is set up the same way and there I don’t have the issue. The thumbnail of the video is displayed (see address below)

    May 18, 2020 at 8:39 am #1213939
    Ismael

    Hi,

    However, I didn’t have to do that before.

    This is due to new privacy and cookie option which automatically prevent external services from loading based on the default cookie behavior. If you want to enable external services automatically on page load, you can set Privacy & Cookies > Cookie Handling > Default Cookie Behavior to always accept cookies, then edit the video and set the Advanced > Privacy Settings > Lazy Load videos to the first option. You should also mute the video if you want them to play immediately without user interaction.

    Best regards,
    Ismael

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