Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 13, 2015 at 1:22 am #458678
    3rdstreet

    The following site is having issues on the front end displaying the logo + main menu area. I have updated all plugins, theme and wordpress version. I have deactivated plugins with no results as well.

    Screenshot of broken site
    http://snag.gy/K4MqO.jpg

    Screenshot of site the way it should look (also looks fine if I am logged into the admin section.)
    http://snag.gy/DMK8z.jpg

    Thanks in advance for your assistance.

    June 15, 2015 at 5:47 am #459091
    Rikard

    Hi 3rdstreet!

    Your site is showing up blank on my end and /wp-admin is giving me a 404 page, could you check please?

    Best regards,
    Rikard

    June 20, 2015 at 12:43 am #462133
    3rdstreet

    Not sure what happened, it is back up now.

    June 21, 2015 at 1:23 pm #462344
    Ismael

    Hey!

    I was able to check the site and the header looks OK now. I think you updated from a very old version of the theme where the header configurator is not available yet. The current issue is that the theme option is not working. I tried to change the width of the container but it’s not updating. Please check the wp-content folder, ask your hosting provider if it has the correct folder and file permission. In order to test it, go to wp-content > uploads > dynamic_avia folder then rename the enfold.css file there. Go back to the WP Dasboard then toggle any settings in the enfold theme options to regenerate the file. Please create a backup of the enfold.css file before doing anything.

    Regards,
    Ismael

    June 22, 2015 at 7:48 pm #463011
    3rdstreet

    Hello Ismael

    I have done as you suggested and in fact the settings changes are holding now. But the header is still broken when you are not logged in. When you are logged in the header looks great. See my firefox and chrome screenshots below.

    http://snag.gy/Kogic.jpg (firefox, not logged into admin)

    http://snag.gy/1wbMz.jpg (chrome, not logged into admin)

    June 23, 2015 at 1:44 pm #463355
    Andy

    Hey!

    could you please try to deactivate all your plugins to see if one is causing this issue?

    By the way you are using W3 Total Cache. Go into its settings and switch off caching, afterwards deactivate this and the other plugins. Clear browser cache and refresh a few times.

    Hope this helps to identify the problem.

    Regards,
    Andy

    June 23, 2015 at 6:23 pm #463527
    3rdstreet

    it seems that it was the w3 cache plugin. Thanks for all your help.

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