Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 8, 2018 at 1:34 pm #909754
    jugalbandi3

    hello,
    after we have exchanged the logo file, it is no longer displayed in the mobile view. with the previous logo there was no problem. what could be the cause of the error / problem?

    thanks for your support!

    best regards,
    jugalbandi

    February 8, 2018 at 7:36 pm #909920
    Jordan Shannon

    Hey jugalbandi3,

    I’m able to view the logo in the mobile view. Were you able to get this solved?

    Best regards,
    Jordan Shannon

    February 8, 2018 at 9:08 pm #909939
    jugalbandi3

    Hello Jordan,

    it is very mysterious: the logo is now displayed on the start page (not at noon today – and there hasn’t been any change since then), but it is still missing on the controlled subpages (see following link).

    I can’t explain this behavior. Do you have an idea?

    Thanks again for your support!

    Best Regards,
    jugalbandi

    February 8, 2018 at 9:19 pm #909944
    Jordan Shannon

    Hi,

    I see now, that is very odd. Are you using multiple headers within your site?

    Best regards,
    Jordan Shannon

    February 8, 2018 at 9:25 pm #909946
    jugalbandi3

    Hi,

    multiple headers? I don’t know how to do that. (grinn)
    No, no more than one header is used.

    Best Regards,
    jugalbandi

    February 8, 2018 at 9:47 pm #909957
    Jordan Shannon

    Hi,

    Please provide admin info so we can log in and look into this issue further.

    Best regards,
    Jordan Shannon

    February 8, 2018 at 10:38 pm #910011
    jugalbandi3

    Hi,

    I have created an admin account.

    Thanks again for support!

    Best Regards,
    jugalbandi

    February 9, 2018 at 5:58 am #910120
    Rikard

    Hi,

    Thanks for the login details and feedback, though I can see the logo on all screen sizes and on both the pages you linked to on my end. Maybe it was only caching? Did you try checking in an incognito window in Chrome?

    Best regards,
    Rikard

    February 9, 2018 at 12:35 pm #910231
    jugalbandi3

    Hello,

    now I can’t reproduce the error anymore. It looks like caching was the cause.

    Many thanks again for the good support!

    Best Regards,
    Jugalbandi

    February 9, 2018 at 9:20 pm #910399
    Jordan Shannon

    Hi,

    I’m glad you were you able to get this corrected. If you need additional help please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 10 posts - 1 through 10 (of 10 total)
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