Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • November 1, 2021 at 12:14 pm #1327285
    sitesme

    Hello,

    I attempted to update enfold to the latest version and the header of this website was totally different, the logo got bigger on mobile/tablet and I was unable to fix it by changing the header’s height.

    I am not sure if this is because of one of the Custom CSS that we have, or something else.
    FYI, I got all Custom CSS that are saved from here, the forum support.

    Can you please help with this update by keeping the look as it is?

    Thank you.

    November 2, 2021 at 3:21 am #1327372
    Ismael

    Hey sitesme,

    Thank you for the inquiry.

    There are minor changes in the logo in the latest version of the theme, which might have affected your logo. Are you trying to decrease its size on mobile view? If so, try to use this css code.

    @media only screen and (max-width: 767px) {
    .responsive .logo img {
        max-height: 60px;
    }
}

    Default max-height value is 80px.

    Best regards,
    Ismael

    November 2, 2021 at 9:11 am #1327394
    sitesme

    Hi

    I am afraid of updating the theme (version 4.8.6.2) to the latest version because it will certainly break the visuals like it happened when I attempted. It took me a long time to restore a backup and this will probably happen again.

    Can you assist with the upgrade and fix any problems that might occur after the upgrade?

    Thank you

    November 2, 2021 at 12:24 pm #1327432
    Ismael

    Hi,

    Thank you for the update.

    Do you have a staging or development version of the site? Try to do the update in the staging version first so that we can check the changes and fix any issues that may occur.

    Best regards,
    Ismael

    November 2, 2021 at 12:26 pm #1327433
    sitesme

    Unfortunately, I don’t have a staging/development version. The site is quite big to do that. Loads of huge high-quality images.

    November 4, 2021 at 3:50 pm #1327809
    sitesme

    Hi,

    I managed to fix this by myself.

    I have to tell you that it is unfortunate that the support quality is no longer what it used to be.
    The time to answer (2-3 days) is also much higher than before (sometimes within hours).
    I was expecting that both would improve after the recent change of forcing users to purchase support.

    There is definitely room to improve here.

    November 5, 2021 at 9:35 am #1327913
    Ismael

    Hi!

    Sorry for the delay. I had been away for a day and it just so happens that the issue that you described here seems to be a general problem in the theme, so we are not able to provide a fix immediately. How did you fix the issue?

    The user in the following thread reported the same issue and it turned out that the site reset was caused by a plugin called Email before download . Deactivating that plugin resolved the issue.

    // https://kriesi.at/support/topic/issues-logo-theme-formating-colors-font-and-others/

    Regards,
    Ismael

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