Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 12, 2019 at 2:27 pm #1156020
    orhila

    Dear Team,

    Something really weird is happening.
    No matter how much I dug into the forum, I didn’t get an answer for that, so I’d be happy for your help.
    For some reason, just in a computer display, my logo disappeared.
    On a mobile and tablet view, it appears good.

    See my website url page

    November 12, 2019 at 9:17 pm #1156168
    Victoria

    Hey orhila,

    Please have a look at the solution posted here:
    https://kriesi.at/support/topic/wprocket-lazyload-and-logo-header/#post-1117407

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 24, 2019 at 1:29 pm #1159582
    orhila

    Hey Victoria,
    I did it and stil, the logo doesnt apperas.

    The weird thing is that i can see the logo when im inside my editing board but when im logged out and try to enter as a regular guest, again the logo Disappeared.

    Please your kind help.

    Thank you,
    Regards,
    Hila.

    November 25, 2019 at 3:35 pm #1159876
    Victoria

    Hi Hila,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    December 1, 2019 at 1:27 pm #1161608
    orhila

    Sure. Attach in the private content

    December 3, 2019 at 5:15 am #1162064
    Rikard

    Hi,

    Thanks for that. The logo is clearly manipulated by something, the URL for instance is the first line in private. Did you try to turn off CDN or Lazy loading? I wanted to have a look but the account you sent doesn’t have admin rights, please upgrade that.

    Best regards,
    Rikard

    December 22, 2019 at 2:36 pm #1168570
    orhila

    It’s awfully weird!
    I completely turned off the wp rocket plug in, uploaded the logo image again and nothing.

    Please help – I fixed the approach. You now have admin access now.

    December 27, 2019 at 5:05 am #1169035
    Rikard

    Hi,

    Thanks for the update and sorry for the late reply. I can see the logo when logged out now, I’m guessing this is resolved?

    Best regards,
    Rikard

    February 6, 2020 at 4:54 pm #1182044
    orhila

    Hey There,

    Sorry for my late respond. For a several of days it was fixed but afterwards Disappeared again.
    Can you help?
    You can log in with the same username and password – i didn’t delete those.

    Thanks,
    Hila.

    February 8, 2020 at 6:55 am #1182467
    Rikard

    Hi,

    Thanks for the update, I can’t login to your site anymore though. Please check the login details. The CSS on your site is still being loaded from cached content, please see private.

    Best regards,
    Rikard

    February 10, 2020 at 11:05 am #1182987
    orhila

    Hey Rikard,
    Thanks for your replay. Please see in private the loggin details ( i just checked they are supose to work).
    About the CSS – i didnt understand what you mean. What does i need to do there?

    I will be more than greatfull if you could login to my website and fix it once and for all,

    Thank you so much,
    Hila.

    February 12, 2020 at 3:02 am #1183723
    Ismael

    Hi,

    Thank you for the update.

    The logo is now visible on our end — checked on Firefox Windows 10. Did you figure out the problem?

    This is the sreenshot:

    // https://imgur.com/a/z9FWIN3

    And here’s the markup:

    <span class="logo"><a href="https://www.hilaor.com/" style="max-height: 70px;"><img src="https://www.hilaor.com/wp-content/uploads/לוגו-שקוף-2.png" alt="" style="max-height: 70px;" width="300" height="100"></a></span>

    Best regards,
    Ismael

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