Hello,
I recently bought the Enfold-Theme through Envato Market. I have a username (danielmarsch) and a password and with these also successfully registrated the Theme.
The installation is at https://relaunch.blumen-hegemann.de
Now out of the blue there is a problem with the database. So I need support urgently. When I try to log in for the kriesi support, it doesn’t work and when I want to get a new password, my username (danielmarsch) is unknown.
Thank for quick help,
Daniel Marsch
Hey Daniel,
Thanks for contacting us!
I searched our database however your username cannot be found. Please note that your Envato logins would not work on our support forum and you would need to register using your purchase code here – https://kriesi.at/support/register/.
After logging in, you can start new threads under Enfold sub forum :)
Best regards,
Yigit
Thanks so much Yigit, that helped.
No I am logged in on your support page, but I don’t find, where to start a new topic / ask a question.
Hi,
You are welcome!
You can start new threads here – https://kriesi.at/support/forum/enfold/#new-post :)
Best regards,
Yigit