Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 16, 2016 at 2:29 pm #725325
    DavyE

    Hi, I’ve been having frequent site crashes recently. Together with my hosting provider we’ve been looking into the cause. Apparently, there are multiple issues caused by Enfold that take so long that there are time-outs. I’ll paste them private below, but hopefully you’re able to figure out what’s the reason for this?

    FYI, I always update the theme directly through FTP, because I make several changes to some files and want to prevent a gap in between an updated theme and having modified the files.

    Thanks in advance for any feedback.

    December 20, 2016 at 5:17 pm #726672
    Andy

    Hey DavyE,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    December 20, 2016 at 6:34 pm #726716
    DavyE

    Hey Andy,

    Thanks for the feedback! I usually update files and then upload to overwrite the existing folder on the FTP. Now I have deleted the entire Enfold folder from the FTP and added it again like fresh, as you suggested.

    Hopefully this does makes the difference, because the site has been going down so often during the last 2 weeks and I’ve tried lots of things, so I’m running out of ideas. :)

    I’ll keep an eye on the status and check the logs tomorrow to see if the slow errors are taken care of.

    December 21, 2016 at 7:13 am #726919
    Rikard

    Hi,

    Ok, thanks for the feedback. We’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

    December 21, 2016 at 11:09 am #726968
    DavyE

    As I said yesterday, I had completely removed the Enfold folder on the FTP, then reuploaded it.

    Just now, the site gives a 504 Gateway Time-out, nginx again. Management is really starting to be impatient with the whole situation. I’m running out of ideas here. Is anyone of you able to take a look at it please?

    I’ve just exported the slow errors log again and you’ll see some of the results below.

    December 21, 2016 at 11:56 am #726978
    DavyE

    Posting the login details below. I would really appreciate it if you could urgently lend a hand in figuring out the culprit here. It’s a staging site, so no problem if anything goes wrong.

    The live site is sooooo slow and unresponsive and crashing atm. It keeps getting worse! :'(

    December 22, 2016 at 10:11 am #727463
    DavyE

    Site still going down a lot and been down for almost an hour now. Please help me!!!

    December 23, 2016 at 7:37 pm #728025
    Andy

    Hi,

    this all sounds like a problem with your server. Please contact your host about it. Also check with another WP theme, if you have similar results or not and let us know about them here. Have in mind that Enfold needs at least 256 MB of php memory limit.

    Best regards,
    Andy

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