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  • July 20, 2015 at 4:45 pm #475934
    5Mstudios

    Hello,

    I’ve contacted my webhost to troubleshoot issues with WordPress editor. After a series of attempted fixes he advised I contact the developer of the theme, Enfold. The theme is up-to-date with the most recent version although, I’ve had problems for months. The editor never loads and adding new images to the media library doesn’t work. We lost header images across the entire site last week. (Thankfully, it has failed gracefully.)
    Here is a screengrab of the WordPress editor that won’t load: http://collabshot.com/show/B7UixX
    Our webhost installed a new theme and the editor, while basic, it loaded. He reinstalled Enfold and the editor did not load.
    Please advise next steps.

    July 20, 2015 at 5:39 pm #475982
    Yigit

    Hey 5Mstudios!

    You are using a very old version of Enfold. Please update Enfold to the latest version 3.2.3 preferably via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/
    There are many new features on the theme, you can check out the highlighted ones on our blog – http://kriesi.at/blog
    You may need to reconfigure some elements/options such as header – http://kriesi.at/documentation/enfold/portfolio-item/intro-to-the-header-configurator/

    Best regards,
    Yigit

    July 20, 2015 at 9:44 pm #476154
    fjhughes

    Hi, my editor looks the same in Chrome, but works ok in Firefox. It was working ok, then I updated the theme from 3.08 to 3.2.3. After that update, Chrome can no longer edit the pages. I have debug turned on, so I can see the content of the page, but not in the Advanced Layout Editor.

    Chrome:
    http://screencast.com/t/YGYPf8qM

    Firefox:
    http://screencast.com/t/XhPZl8qi09

    -Fred

    July 21, 2015 at 5:35 am #476295
    Dake

    Hey!

    I’m not sure why but I am still seeing a really old version for your copy of enfold:

    http://i.imgur.com/YdrUTyR.png

    Cheers!
    Dake

    July 21, 2015 at 8:06 am #476327
    LukasE

    Hi, I have the same problem as fjhughes.
    Since I changed to the current enfold version, I see nothing in the advanced editor.

    Cheers!
    Luke

    July 21, 2015 at 9:33 am #476358
    Rikard

    Hey!

    Please try to empty your browser cache and restart, a simple reload of the page could help as well.

    Best regards,
    Rikard

    July 21, 2015 at 11:29 pm #476751
    serenitysolutions

    Emptying the Chrome browser cache did the trick. Thanks so much.

    Serenity Solutions
    http://www.reachforserenity.com/

    July 22, 2015 at 12:37 am #476783
    Dake

    Hi!

    Glad to know we could help :)

    Cheers!
    Dake

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