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  • #646570

    After the update to the latest version the list of pages, plugins, users and post not showing in backend.

    On the frontend everything seems normal and ik can even edit the pages and products when ik click edit page when logged in.

    The problem is only on the backend where it is showing an empty page.
    The backend show the number of pages in the overview and all the pages are stil in the database.

    Greetings Marco

    #646590

    Hey MarcoTerHorst,

    Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.

    To increase the wordpress memory limit please access wp-config.php file and add the below line right after @package wordpress

    define('WP_MEMORY_LIMIT', '256M');
    
    

    For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Or you can contact your service provider and they can do it for you.

    If that does not help please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    #647239

    Hey Vinay,

    Your solution is not working I still can’t see the list of pages, plugins, users and post not showing in backend.

    I have send you the login credentials.

    #647775

    Hi,

    Thanks for the login but I get redirected to the URL in private and can’t access the WordPress backend, how can we access it?

    Regards,
    Rikard

    #647841

    Hey Rikard,

    That’s weird, i wil send you my login credentials.

    Regards

    Marco

    #647966

    Hi,

    It is recommended to backup your theme/slite first.

    Then Switch to main enfold theme or default wordpress theme and see if that makes any difference.

    If it does not help login via FTP and rename the plugin folder to plugin2 and see if it brings back all the list.

    We await your test results.

    Best regards,
    Vinay

    #648820

    Hi Vinay,

    The website is working properly again.
    I don’t know what happend the problem vanished on its own…..

    Weird but solved.

    Thnx. for your help.

    Best regards

    Marco

    #648837

    Hey!

    Glad we got it short out!
    Please remember to rate our theme at themeforest, we would much appreciate.

    Thanks a lot for your time and patience!

    Best regards,
    Basilis

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