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Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 26, 2017 at 10:25 am #830073
    greentea05

    Hi,

    it seems that there is a link problem with tab section.
    if you click a link to the tab section which has section ID and then click a tab, it goes to the top of the page. It doesn’t open a tab. But if you scroll to the tab section and click a tab, it works fine. Please check it.

    Thanks.

    Tomo

    July 26, 2017 at 11:18 am #830100
    Nikko

    Hey greentea05,

    Can you post a link to the page mentioned? so we can have a closer look.

    Best regards,
    Nikko

    July 26, 2017 at 11:25 am #830108
    greentea05

    Hi Nikko

    Here is the link.
    http://surforest.net/worldmap/japan/chiba-test/

    Please click wave icon in this page. It goes to tab section.

    Thanks

    July 26, 2017 at 12:19 pm #830122
    Nikko

    Hi,

    Can you try to disable autoptimize plugin? and check if it fixes the issue.

    Best regards,
    Nikko

    July 27, 2017 at 3:50 am #830435
    greentea05

    I did it but it doesn’t fix it. You want me to leave that plugin off for test?

    Thanks

    Tomo

    July 27, 2017 at 6:25 am #830454
    Nikko

    Hi Tomo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Turn it on, we’ll turn it off for few minutes when checking.

    Best regards,
    Nikko

    July 28, 2017 at 5:05 am #830882
    greentea05

    Hi,

    I sent login info in the private content.

    Thanks.

    Tomo

    August 1, 2017 at 5:36 am #832569
    Rikard

    Hi Tomo,

    Sorry for the late reply and thanks for the login details. I’m getting an error message before coming to the login page though and I’m not sure what the error is saying. Please see private.

    Best regards,
    Rikard

    August 1, 2017 at 11:00 am #832756
    greentea05

    Hi Rikard,

    Thank you for your reply and sorry for the error because of access limitation to IP address out side of Japan. Now I removed it. Please try it again.

    Thank you.

    Tomo

    August 6, 2017 at 2:14 pm #835028
    Günter

    Hi,

    Sorry for the late reply.

    As far as I see, this problem should have been fixed with the next update of Enfold.

    As a temporary fix you have to update core file config-templatebuilder\avia-shortcodes\tab_section.php

    Around line 451 you find the code:

    

$tab_link = AviaHelper::save_string($tab_title,'-');

    Replace this line with:

    

$tab_link = AviaHelper::save_string($tab_title,'-') . '-1';

    This should fix the problem – please let us know.

    Best regards,
    Günter

    August 6, 2017 at 3:04 pm #835038
    greentea05

    Hi,

    The problem was solved by replacing code!

    Thanks,

    Tomo

    August 6, 2017 at 11:20 pm #835152
    Nikko

    Hi Tomo,

    Glad that it’s fixed. Thanks for using Enfold :)

    Best regards,
    Nikko

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