Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • August 9, 2021 at 4:40 pm #1315880
    sasha

    Hi,

    We updated WordPress to ver. 5.8 and the theme to ver. 4.8.6 and now the lightbox doesn’t work – when clicking an image/gallery it opens in a new link and not as lightbox (that shows arrows etc…).

    How can we fix this?

    Thanks

    August 9, 2021 at 7:12 pm #1315890
    Yigit

    Hi,

    Thanks for contacting us!

    Have you tried clearing cache and check if that helps? If you have, please create temporary admin logins and post them here privately so we can look into it :)

    Cheers!
    Yigit

    August 10, 2021 at 2:16 pm #1316074
    sasha

    Hi Yigit,

    Clearing the cache didn’t help…

    Which email should I use to create a user for you?

    August 10, 2021 at 2:21 pm #1316076
    Yigit

    Hi,

    You can use (Email address hidden if logged out) but please post login credentials here privately so any available moderator can look into it :)

    Best regards,
    Yigit

    August 10, 2021 at 2:29 pm #1316078
    sasha

    See in private content. Thanks…

    August 10, 2021 at 5:02 pm #1316108
    Yigit

    Hi,

    I temporarily switched to Enfold parent theme and lightbox worked correctly. Issue seems to be related to modified files on your child theme. Could you please update header.php and footer.php files on your child theme and check if that helps?

    Best regards,
    Yigit

    August 11, 2021 at 1:40 am #1316155
    sasha

    Thanks Yigit. I updated the header.php file in the child theme and it works now!

    August 11, 2021 at 9:00 am #1316219
    Yigit

    Hi,

    You are welcome!
    Let us know if you have any other questions and enjoy the rest of your day! :)

    Best regards,
    Yigit

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Viewing 8 posts - 1 through 8 (of 8 total)
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