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  • August 22, 2017 at 3:22 pm #842597
    Trender

    Hi,

    For a client, the lightbox is not loading. Not for single images, nor for galleries.

    There is a link behind the images, but nothing happens when clicking on the images.
    I’ve attached an example URL. It’s on all pages.

    Do you know what this could be?

    Thank you!

    August 24, 2017 at 6:00 pm #843630
    Nikko

    Hey Trender,

    I tried checking your site but this is what I can see (have changed the name of your site below):

    This site can’t be reached

www.yoursite.eu’s server DNS address could not be found.

    Best regards,
    Nikko

    August 25, 2017 at 11:44 am #843884
    Trender

    Hi Nikko,

    Could you please try again? When I check the status, I get a 200OK.

    August 25, 2017 at 9:32 pm #844177
    Nikko

    Hi,

    Still the same on my end (screenshot in private content). I also checked your site using http://downforeveryoneorjustme.com/ to know if it’s down just on me or for everyone (screenshot in private content 2nd link).

    Best regards,
    Nikko

    August 28, 2017 at 10:50 am #844750
    Trender

    Hi Nikko,

    Thank you for the effort. Don’t know why it was down, the hosting this client used doesn’t seem so good.

    I can still reach the site and http://downforeveryoneorjustme.com/ now shows it’s up as well.

    Could you try a last time?

    Thank you!

    August 30, 2017 at 2:19 pm #845794
    Victoria

    Hi Trender,

    I was able to reach the website via vpn, you’re probably blocking certain locations. The lightbox is not loading, there is an error in JavaScript.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

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