Lightbox Issue on Mobile – Images Opening in New Page Instead of Enlarging

We’re experiencing an issue on our website rosevel.ie regarding how images behave on mobile devices.

We’ve configured our product images to use the lightbox feature, so when clicked, they enlarge on the same screen without navigating away from the product page. This works correctly on desktop, and in most cases on mobile too.

However, on mobile, we’ve noticed that sometimes when a user taps an image, it opens the image in a new page instead of using the lightbox, effectively taking the user away from the product page.

Here’s a quick video showing your what I mean:

View post on imgur.com

This is problematic as it disrupts the user experience and could negatively impact conversions.

Could you please look into this and let us know how to fix it? Ideally, we want the lightbox to work consistently across all devices, especially mobile.

Thanks in advance for your help!