Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 12, 2018 at 12:18 pm #1032561
    icodesign

    Hi there
    Since the new update, the lightbox is not working anymore on my site.
    Can you help me please?
    For example here: https://raeucherwerk-basel.ch/produkt/raeuchermischung-aufbruch/

    Thanks for your help
    Regards
    Nicole

    November 15, 2018 at 1:02 pm #1033918
    Nikko

    Hey icodesign,

    Thanks for giving us admin access.
    Since you are using a child theme, I have tried to check in Appearance > Editor, however it’s disallowed.
    If you have a customized header.php, try updating it to the header.php since there are lots of changes there in the new version.
    Let us know if it helps.

    Best regards,
    Nikko

    November 15, 2018 at 1:20 pm #1033932
    michaelH

    Hi Nikko

    I have the same issue and reported it in a different thread as well, see
    // https://kriesi.at/support/topic/images-open-in-new-tab-instead-of-lightbox/#post-1033133

    As mentioned, I already replaced my child theme header.php with the one from the child theme but unfortunately no luck yet.
    Lightbox is still not working for me and opens the image in a tab.

    Thanks for letting me know how to solve it
    Michael

    November 16, 2018 at 9:58 am #1034340
    Nikko

    Hi Michael,

    Can you try to switch theme, from your child theme to Enfold (parent theme)?
    Then check if lightbox still works, if yes then there’s probably some code in your child theme that’s hindering it from working.
    If no, try to temporarily disable all plugins and check if lightbox works or not.

    Best regards,
    Nikko

    November 16, 2018 at 10:19 am #1034346
    michaelH

    Hi Nikko

    You are right, thanks!
    After switching to the parent theme, lightbox works as it should.

    Now I have to figure out which code in my child theme makes it impossible for the lightbox feature to work normally…

    Best regards
    Michael

    November 16, 2018 at 10:28 am #1034353
    michaelH

    Replaced header.php – now it works.

    November 16, 2018 at 11:36 am #1034374
    Nikko

    Hi michaelH,

    Glad that we could help :)
    Maybe it was just caching that’s why it didn’t work in the first checking.

    Best regards,
    Nikko

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