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  • December 7, 2016 at 5:59 pm #721616
    jorgegurbindo

    I have a gallery with lightbox effect. When any image of the gallery is clicked, the linked full-size image is shown “out of the window”, so the user must scroll down to see the full-size image.

    December 9, 2016 at 6:23 pm #722565
    Andy

    Hey jorgegurbindo,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If that does not help, then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

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