Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 18, 2018 at 3:54 am #998615
    worleytm

    Hi there –
    The lightbox I have popping up on-click of team members works, however, to advance to the next page on-click, the arrow needs two clicks from the user. Strange, right? The lightbox also jumps as I go to “x” out of the window so any suggestions on that will be helpful too. I’ve included a link in the private content.
    Thanks so much,
    T

    August 18, 2018 at 8:19 pm #998763
    Victoria

    Hey worleytm,

    Hm.. works fine on my end and I see no errors in JavaScript. Which browser are you using?

    Best regards,
    Victoria

    August 22, 2018 at 4:37 pm #1000424
    worleytm

    Hey Victoria!

    Using Chrome 67.0.3396.99

    Thanks so much for looking into the issue.

    Best,
    T

    August 22, 2018 at 4:40 pm #1000425
    worleytm

    And apologies, to better explain, the Lightbox arrows do advance on one-click to the next page, BUT it brings up the same page twice, so a double-click is necessary to advance to a *different* page.

    August 22, 2018 at 7:45 pm #1000492
    Vinay

    Hi,

    Thank you for sharing the details and elaborating the issue. I checked the link and the issue does persist. For testing purpose do we have the permission to deactivate all active plugins?

    If you like to find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    August 22, 2018 at 7:51 pm #1000495
    worleytm

    Thanks Vinay!
    Yes, you have permission to test which plugin is causing the issue. Let me know if you need additional login credentials other than what I posted earlier.
    Thanks again,
    T

    August 22, 2018 at 8:26 pm #1000510
    worleytm

    Hey Vinay –
    I’ve deactivated, tested the issue, and unfortunately I couldn’t find the solution. Keep me posted on what you can find through your attempt at deactivating and reactivating each plugin.
    Thanks again!
    -T

    August 23, 2018 at 2:32 pm #1000752
    Vinay

    Hi,

    I checked the code you have inserted and found that ?iframe=true is has been used a couple of times for the same link on the same page which is why the iframe get’s triggered again. For testing purpose, I have updated the HTML format for Ian and Kate and it works fine please do the same for the rest of the team members :)

    Best regards,
    Vinay

    August 23, 2018 at 5:26 pm #1000845
    worleytm

    Vinay!
    Thank you thank you! I was going crazy over this and so nice to know it was a simple fix all along.
    Thanks again for your patience and help. You guys are awesome.
    Best,
    T

    August 23, 2018 at 7:32 pm #1000908
    Jordan Shannon

    Hi,

    I’m glad you were able to get this resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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