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  • #1376445

    I have bought a license but even after 10 hours from purchase I still can not register the license

    This is a message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    #1376467
    This reply has been marked as private.
    #1376513

    Hi,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1376944

    I went to the link you sent, but I could not do anything
    I create a new token and do the access correctly, but it has no effect
    please guide me

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occurred:

    خریدها: Errorcode 403 returned by Envato: Forbidden
    username Errorcode 403 returned by Envato: Forbidden
    email Errorcode 403 returned by Envato: Forbidden
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    #1376990

    Hi,

    Did you select the required permissons for the Envato token as described in the documentation? These are the required permissions.

    View and search Envato sites (checked by default) (Required)
    View the user’s Envato Account username
    View the user’s email address
    View the user’s account profile details
    Download the user’s purchased items (Required)
    Verify purchases of the user’s items
    List purchases the user has made (Required)

    To access your Envato account, you need to make sure that you are using the correct Envato API key and that you have the necessary permissions to access the information you are trying to retrieve.

    Here are some things you can try:

    – Make sure that you are using the correct API key. You can find your API key in your Envato account settings.

    – Check the permissions associated with your API key. Some types of information can only be accessed with specific permissions. For example, to access purchase history, you need the “View Your Purchases” permission.

    – If you are still having trouble accessing your account, you can try resetting your API key. You can do this by going to your Envato account settings and clicking the “Reset API Key” button.

    I hope this helps! Let me know if you have any other questions or if there is anything else I can assist with.

    Best regards,
    Ismael

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