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  • #1421993
    Jennifer Reid
    Guest

    I’ve just received a message popup saying:

    We are very sorry but it seems your Theme License has expired on February 27th, 2022
    In order for you to post support questions you need to enter a new valid themeforest license code

    You can purchase a new license on themeforest or if you purchased one recently simply download it on themeforest

    Does this mean that even though I purchased this theme and was never told it expired, that I have to purchase again to continue using the theme and have it work properly. As I am having huge issues with the theme not working properly. (see previous mail I just sent).

    Thank you.

    #1421998

    Hey Jennifer,

    The theme license is valid for life, but support is not. You can extend your support period by following this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

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