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  • July 22, 2024 at 3:00 pm #1462679
    Marino
    Guest

    Hello

    I’ve bought a license in 2015 : 2bfe6044-ab8c-4941-8185-9623d25bf902.
    I thought that this license have no end but I would like to ask a question on kris assistance and a message said that the license is expired. I don’t understand why.

    Could you explain to me or fix the problem ?

    Another question : This license have been bought for a my website who do not exist anymore. Can I use my license for an another website. I asked to chatGPT and he said yes ;-).

    Thanks for your help

    July 22, 2024 at 8:10 pm #1462698
    Rikard

    Hey Marino,

    Theme licenses are for life and they include 6 months of support after the purchase date, if you should need support after that then it has to be purchased separately. If you need to renew your support period, then you can do so here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    A theme license is valid for a single domain including sub domains.

    Best regards,
    Rikard

    July 22, 2024 at 9:15 pm #1462705
    SandraMarino

    Hey Richards

    Thank you for the link, it’s perfect !

    A theme license is valid for a single domain including sub domains, ok.
    But if I have bought the them license for a website, for example, “dog.fr” and this website is “dead”, doesn’t exist anymore. Can I use the theme license for my new website “cat.fr” ?

    • This reply was modified 3 months, 3 weeks ago by SandraMarino.
    July 22, 2024 at 10:44 pm #1462718
    Mike

    Hi,
    Correct.

    Best regards,
    Mike

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