Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 3, 2020 at 11:38 am #1264722
    smeusel

    Hi there,

    I have following problem. I have two license codes but with no one of them is it possible to activate the auto-check for updates.
    Those lines are showed after inserting the code:
    “Following errors occurred:

    Einkäufe: Dein privater Schlüssel ist ungültig.
    username Dein privater Schlüssel ist ungültig.
    email Dein privater Schlüssel ist ungültig.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.”

    Where could the problem be?

    Thank you for your help,
    Stephan

    December 3, 2020 at 8:31 pm #1264861
    Victoria

    Hey smeusel,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
    Best regards,
    Victoria

    December 4, 2020 at 9:54 am #1264960
    smeusel
    This reply has been marked as private.
    December 5, 2020 at 1:18 pm #1265174
    Rikard

    Hi Stephan,

    Thanks for that. Please try following this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    December 5, 2020 at 3:51 pm #1265188
    smeusel

    Hi Rikard,

    thank you. That was the solution :-)

    Best regards,
    Stephan

    December 6, 2020 at 8:42 pm #1265322
    Victoria

    Hi smeusel,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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