Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 13, 2019 at 1:16 pm #1066476
    charlescheng719

    Hi

    I have posted a news thread on the website – but now when “customer” replies-
    It doesnt request “email address” – but request “website”

    And then when i enter “email address” @ “website” –

    It gives an “ERROR: please filled the required fields (name, email)
    << back

    February 14, 2019 at 10:02 pm #1067172
    Basilis

    Hey charlescheng719,

    Not sure we understand exactly the issue, can u please show it with an example?

    Best regards,
    Basilis

    February 15, 2019 at 9:32 am #1067357
    charlescheng719

    Hi

    Please see attached link –

    When the guest tried to comment – it doesnt show “email address” but website instead.

    February 17, 2019 at 6:31 pm #1067927
    Victoria

    Hi charlescheng719,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 17, 2019 at 6:31 pm #1067928
    Victoria

    Hi charlescheng719,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 17, 2019 at 6:31 pm #1067929
    Victoria

    Hi charlescheng719,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 18, 2019 at 1:14 am #1068073
    charlescheng719
    This reply has been marked as private.
    February 20, 2019 at 9:23 am #1069328
    Ismael

    Hi,

    Thanks for the update.

    The login url is not working. Did you change it?
    Do you remember adding any filters for the comment form?

    Best regards,
    Ismael

    February 20, 2019 at 9:45 am #1069339
    charlescheng719
    This reply has been marked as private.
    February 21, 2019 at 7:11 am #1069802
    Ismael

    Hi,

    Thanks for the update.

    We haven’t found the issue, yet. Have you tried disabling the plugins temporarily? Can we disable the plugins while we check for the issue?

    Best regards,
    Ismael

    February 21, 2019 at 11:10 pm #1070131
    charlescheng719

    Good day,

    Yes, u can disable all the plugin except the one.

    February 25, 2019 at 4:51 am #1071127
    Ismael

    Hi,

    Thanks for the update.

    It’s not working because of the “Optional Email” plugin. Please contact the plugin author for additional info regarding the issue.

    Best regards,
    Ismael

    February 25, 2019 at 2:40 pm #1071292
    charlescheng719

    Thank you very much for your assistance. Yes now, the client can leave their msg on the site.

    February 27, 2019 at 12:50 am #1072087
    Ismael

    Hi,

    Great. Glad we could help. Please don’t hesitate to open a new thread if you need anything else.

    Best regards,
    Ismael

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