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  • February 13, 2015 at 5:05 pm #395863
    saremcdee

    This issue seems to be related to the support topic below:
    https://kriesi.at/support/topic/layout-issues-after-update/

    Hi there,
    Just reporting that the entire theme’s layout on each page has blown out – full screen. My theme used to have margins on each side which seemed to make it responsive, now the pages load really slowly and it’s really slow to scroll down. I’m pretty sure you guys must be across this issue already, please let me know what I can do to fix this?

    Thanks,
    Sarah

    February 13, 2015 at 5:32 pm #395893
    Yigit

    Hi saremcdee

    Can you post the password as well?

    Regards,
    Yigit

    February 13, 2015 at 5:41 pm #395907
    saremcdee
    This reply has been marked as private.
    February 13, 2015 at 5:58 pm #395918
    Yigit

    Hey!

    I cannot see an issue on your pages – http://i.imgur.com/uptRDz8.jpg
    I tried resizing browser window as well but responsiveness works fine as well. Can you please try checking your page on another browser? Also make sure that you have not zoomed in on browser. If that too does not help, please post a screenshot and show the issue you are seeing.

    Best regards,
    Yigit

    February 13, 2015 at 7:07 pm #395963
    saremcdee

    Thanks Yigit for the quick reply.

    I’ve checked it and it’s still blown up. Basically it seems like everything has blown up, including some of the fonts (they’ve just jumped in size – the whole site has). I can fix that part but what I can’t figure out is the layout. There are no more margins. It’s like the 1/1 has disappeared and it’s just full screen (not a colour section – there’s still a margin but very thin).
    For some reason imgur isn’t letting me upload my screen shot but if you take a look at the portfolio gallery and the accordion slider on the homepage, they are supposed to be set in 1/1 sections which should have a few centimeters margin on both sides of the elements. The margins have disappeared, it’s like this all over the site. I don’t think it’s my browser because I’m looking at all other pages and they appear normal …..Also the entire site has just slowed down, pages are getting caught trying to scroll down…whatever has changed has changed the entire site, seems to have made everything larger which in turn is slowing it all down.

    You are right, responsiveness is still working but it still doesn’t change the problem with the elements themselves still being oversize.

    When i first logged in this morning some of my plugins were deactivated, not sure if this is related or if there was an update last night that may have caused this?

    February 13, 2015 at 7:11 pm #395967
    saremcdee

    Sorry to make my above post more clear – I meant to say that on the homepage, beside the accordion slider and portfolio gallery there are still margins (whitespace) however it’s almost dropped a quarter of the size that it was before. It’s not within the 1/1 section measurements anymore (as they were before).

    February 14, 2015 at 2:42 am #396079
    saremcdee

    Hi Yigit,

    A link to the screen shot of my homepage. Those side page margins used to be at least double that size, on all pages (no sidebars and a 1/1 layout).

    Thank you, really appreciate your help :)

    February 14, 2015 at 5:47 am #396101
    saremcdee

    Update: I was playing around with the boxed/stretched layouts and changed it to boxed, this isn’t how it is normally but my internet has died and I can’t change it back

    February 16, 2015 at 5:22 pm #396838
    Elliott

    Hey!

    I can login to your site but anytime I try to view anything on the front end it asks me for another password.

    Also send us a link to the exact page please.

    Cheers!
    Elliott

    February 16, 2015 at 6:59 pm #396943
    saremcdee
    This reply has been marked as private.
    February 16, 2015 at 10:08 pm #397116
    Elliott

    Hey!

    Try adding this to your custom CSS.

    .av-large-gap.av-masonry { padding: 0px !important; }

    Regards,
    Elliott

    February 16, 2015 at 11:12 pm #397156
    saremcdee

    Hi Elliot,
    Thank you.
    I put that in and nothing changed, sorry :(

    By what i can read i that line of code is that it only relates to the masonry gallery. The issue I am having is website wide, not just with masonry galleries. I only wish I had a screen shot of the site’s pages before this happened, everything really looks entirely different, as if it’s been blown up for someone with accessibility issues to read.

    Worst of all my site has completely slowed down compared to how it downloaded before, almost 10 fold! Maybe I could make the new page-wide design work but the slowness I won’t be able to handle as when launched I will be a solely online business and it’ll kill conversions.

    Please help I am stuck, nothing I have tried has brought it back to what it was before the code was changed and/or updated.

    Thank you

    February 17, 2015 at 5:45 pm #397657
    saremcdee

    Hey Elliot,

    I think I’ve fixed the issue finally. Looking again at the code you gave me I realised there was a section where you can nominate the container width, I played around with this and it seems to be better now! I had no idea this function was available but all seems to be better now. Many thanks to you and Yigit for your effort :)

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