Viewing 28 posts - 1 through 28 (of 28 total)
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  • October 3, 2022 at 9:03 am #1367374
    Chris2234

    Hello, for some unknown reason my site has a black sidebar on the right and the akkordeon/tab elements are no longer working properly. I do not know what caused this…
    Could you please have a look – many thanks!
    Best wishes
    Chris

    October 3, 2022 at 1:59 pm #1367405
    Rikard

    Hey Chris,

    I’m seeing jQuery errors on the page, I’m not sure what is causing them though. Could you try to temporarily deactivate all plugins, to see if that makes any difference?

    Best regards,
    Rikard

    October 4, 2022 at 7:36 am #1367506
    Chris2234

    Many thanks for your prompt reply, Rikard. All plugins have been deactivated. Unfortunately no difference.

    October 4, 2022 at 7:39 am #1367507
    Chris2234
    This reply has been marked as private.
    October 4, 2022 at 10:06 am #1367528
    Ismael

    Hi,

    Thank you for the update.

    There is an extra container called “contentwrapper” in the site, which wraps the main container in the theme. This extra container is not included in the theme by default. Did you install any plugins recently?

    To fix the issue temporarily or to remove the black bars, try to use this css code.

    #top.avia-blank #wrap_all {
    display: block;
    float: none;
    vertical-align: middle;
    width: 100%;
}

    Best regards,
    Ismael

    October 4, 2022 at 10:11 am #1367529
    Chris2234

    Thank you Ismael! Now only the jQuery issue needs to be solved. The styling of the accordeon is missing for some reason.

    October 4, 2022 at 10:15 am #1367530
    Chris2234

    P.S. I did not install any plugins recently. I do not know what causes this. I deactivated all plugins for testing purposes. No results.
    Thanks.

    October 4, 2022 at 10:16 am #1367531
    Chris2234

    I installed text-to-speech: https://nl.wordpress.org/plugins/responsivevoice-text-to-speech/

    October 4, 2022 at 11:35 am #1367549
    Rikard

    Hi,

    The jQuery error seems to be coming from the file in private, maybe that would give you a clue?

    Best regards,
    Rikard

    October 4, 2022 at 12:44 pm #1367563
    Chris2234

    Can you please specify “privat”. Is it a folder or a function, or …?

    October 4, 2022 at 2:59 pm #1367573
    Rikard

    Hi,

    This file:

    https://www.your.site/v1/wp-content/plugins/page-scroll-to-id/js/page-scroll-to-id.min.js?ver=1.7.2

    Best regards,
    Rikard

    October 4, 2022 at 4:33 pm #1367581
    Chris2234

    Hi, I deactivated the sroll to id plugin. No difference.
    I think just the styling of the buttons/tabs is missing.

    October 4, 2022 at 6:35 pm #1367592
    Rikard

    Hi,

    Yes, I see that the styling is missing, but it seems to be working as it should at least. This is not a general theme problem, so it’s likely that something local on your site is causing it. What happens if you temporarily deactivate all plugins and custom code? If nothing changes, then please try to overwrite all theme files with a fresh copy from your Themeforest account.

    Best regards,
    Rikard

    October 4, 2022 at 8:55 pm #1367627
    Chris2234

    I deactivated all plugins. No difference.
    Is overriding the theme files the only option? Do I have to backup sutom css if I do that?
    Is it not possible to analyse why the css is not applied correctly to the elements. It’s only the accordeon – the tabs work normally – see examples below.
    many thanks for your support.

    October 5, 2022 at 10:57 am #1367667
    Rikard

    Hi,

    It’s part of debugging, since this is not a general theme problem. You should always keep backups of your site, in case something unexpected should happen.

    Best regards,
    Rikard

    October 5, 2022 at 11:13 am #1367670
    Chris2234

    thanks. should i uninstall the theme and reinstall the latest version or should i replace the themefolder via ftp without uninstalling the theme first?

    October 5, 2022 at 8:24 pm #1367713
    Rikard

    Hi,

    You could upload the fresh copy in a new folder if you like, you could call it enfold_new for example. Once the upload is done, then you rename the old folder to enfold_old, and the new one to only enfold.

    Best regards,
    Rikard

    October 6, 2022 at 8:42 am #1367748
    Chris2234

    Hi,
    okay – I followed the procedure and replaced the theme files. No difference…

    October 6, 2022 at 8:45 am #1367752
    Chris2234

    sorry – problem solved!
    Many thanks for your support.

    October 6, 2022 at 9:03 am #1367764
    Chris2234

    for some reason the lightboxes of the reference section are no longer working after replacing the theme files.

    October 6, 2022 at 9:49 am #1367775
    Rikard

    Hi,

    I tried logging into your site, but the details you posted are not working. Please check and verify.

    Best regards,
    Rikard

    October 6, 2022 at 9:51 am #1367777
    Chris2234

    see below for the login credentials – thanks

    October 7, 2022 at 8:34 am #1367914
    Ismael

    Hi,

    Thank you for the update.

    This info displays in the console whenever we try to open the lightbox, which suggests that another script is blocking or is in conflict with the lightbox script.

    `Selected text **
    responsivevoice.js?source=wp-plugin&key=omitted&ver=6.0.2:452

    Do you have an idea which plugin is using the responsivevoice.js script?

    Best regards,
    Ismael

    October 7, 2022 at 8:43 am #1367917
    Chris2234

    thanks ismael!
    the plugin is the following: https://wordpress.org/plugins/responsivevoice-text-to-speech/
    however, it did not interfere with the lightbox before i updated the theme files. that is,the lightbox was working before.

    October 7, 2022 at 11:13 am #1367934
    Chris2234

    P.S. I deactivated the respoinsivevoice plugin. but no difference.

    October 7, 2022 at 11:15 am #1367935
    Chris2234

    the lightbox opens images in the footer when used in tabs – see url below

    October 8, 2022 at 2:04 pm #1368052
    Chris2234

    any results? the lightbox function is not working after updating the theme.
    many thanks for your support guys!

    October 10, 2022 at 9:56 am #1368232
    Ismael

    Hi,

    Sorry for the delay. The lightbox is working but the styles are missing. We had to add this css code to fix the issue temporarily. 

    
.mfp-wrap.mfp-gallery.mfp-image-loaded {
    z-index: 1000;
    width: 100%;
}

.mfp-zoom-in.mfp-ready.mfp-bg, .mfp-zoom-in.mfp-ready .mfp-preloader {
    opacity: 0.8;
    z-index: 900;
    display: block;
    height: 100%;
    width: 100%;
    background: rgba(0,0,0,0.5);
}

.mfp-content {
    max-width: 1024px;
    margin: 0 auto;
}

.mfp-img {
    width: 100%;
}

.mfp-preloader {
    display: none !important;
}

    Best regards,
    Ismael

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