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I bought the Enfold theme a few days ago. Using latest version 3.2.1 Started to create some content using the Layout Builder. No problem.
Was working fine earlier today but has now stopped working – any element I want can be dragged but as soon as released rather than the element being available to edit all that shows is the element “square” – see image.
No plugins have changed – please help as I’m not feeling too positive about your theme at this stage!!
Hi wizzersays!
Please try flushing browser cache and refreshing your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
If that does not help, please create a temporary admin login and post it here privately.Cheers!
YigitYes, I’ve tried all that and disabling plugins, blah, blah, blah.
I don’t have the time on this project to run the risk of this happening again, even if it was resolved now.
I’ve therefore, gone with my tried and trusted solutions and disabled your theme so no point in giving you login details.
Can I install on a different site and see what happens? If so how do I transfer the licence to that site?
If not, can you tell me how I go about getting a refund – not what I want to do, of course, as I’d like to use Enfold on future projects if I can resolve current challenge.
Look forward to hearing from you further
Hey!
Cache issue happened to some users on 3.2 and should not happen again. Even if it happens again, hard refresh solves it.
You can use the license you have on another site since you have not used on this one.
Refund process is handled by Envato. If you would like to request a refund, please contact their support team here – https://help.market.envato.com/hc/en-usBest regards,
Yigit
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