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  • July 25, 2018 at 11:22 pm #989975
    better_in_violet

    I have the same problem I’ve seen in other posts. The Layout Builder will not load on my frontpage (tarynwrites.com/frontpage). The spinner just keeps going and nothing shows up. I can’t edit the page at all. I’ve already tried deleting and disabling all add-ons, clearing the browser cache, reloading the page multiple times, etc. I am not a programmer so I am hesitant to do anything major to the code without checking in first.

    I see on some other threads that custom HTML may be causing the issue. But unfortunately I can’t check my HTML because I can’t edit the page at all. Any thoughts or advice? Thanks so much for your help.

    July 25, 2018 at 11:55 pm #989983
    Vinay

    Hey better_in_violet,

    Please enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor

    This lets you view the shortcode for all the page elements from where you can check the HTML.

    If you still have any issue please post us your login credentials in private content area so we can take a closer look at the issue.

    Best regards,
    Vinay

    July 26, 2018 at 2:06 am #990002
    better_in_violet

    Hi again,

    I enabled the debug mode and looked through the shortcode. Granted my coding abilities are limited but I wasn’t able to see any glaring mistakes. I’m going to post my login credentials in the private content area so you can check out the site.

    July 26, 2018 at 10:21 am #990145
    Ismael

    Hi,

    Thanks for the update.

    This is what we get in the console when we try to edit the page.

    https://tarynwrites.com/wp-admin/admin-ajax.php 403 (Forbidden)

    Please ask your hosting provider if the “admin-ajax.php” file is being blacklisted by the “mod_security” rule. The access to the file is currently forbidden, which is why the builder is not working.

    Best regards,
    Ismael

    July 26, 2018 at 7:55 pm #990373
    better_in_violet

    Hi again,

    Thanks for your help. After talking with my posting provider I believe the issue is solved.

    So can I just remove the code from the .php file to disable debug mode?

    July 26, 2018 at 9:54 pm #990467
    Victoria

    Hi better_in_violet,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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