Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 11, 2016 at 1:48 pm #659251
    Jaap de Wit

    Hi,

    I’m not able to use the layout builder anymore when editting or creating pages. (posts and products are working fine).

    I see the following errors when loading a page in the backend:

    – Uncaught Error: cannot call methods on sortable prior to initialization; attempted to call method ‘toArray’
    – Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
    – Uncaught TypeError: Cannot read property ‘hasClass’ of undefined

    I’ve tried the following solutions without any result:

    1. Deactivated all plugins
    2. Installed latest Enfold version with FTP
    3. Installed latest WP version
    4. Included the code in functions.php from thread: https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/

    When using a default WP theme there are no issues.

    Please help.
    Cheers,
    Jaap

    July 11, 2016 at 3:55 pm #659368
    Andy

    Hey Jaap,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    July 12, 2016 at 10:06 am #659723
    Jaap de Wit

    Hi Andy,

    Tried it with a fresh copy but same errors :-(

    Cheers,
    Jaap

    July 12, 2016 at 12:18 pm #659777
    Andy

    Hi,

    it does work fine for me, see private content.
    Could you fix it?

    Best regards,
    Andy

    July 12, 2016 at 12:25 pm #659782
    Jaap de Wit

    Hi,

    That’s very strange. For me it’s not working. Tried opening your testpage in Chrome and Firefox. See screenshot. The donut keeps spinning….

    Cheers,
    Jaap

    July 12, 2016 at 2:47 pm #659891
    Andy

    Hi,

    still working for, I made a 2nd page with ALB.
    Please clear browser cache and hard refresh a few times. Check on another computer as well.

    Best regards,
    Andy

    July 12, 2016 at 3:08 pm #659917
    Jaap de Wit

    Hi,

    I’ve tested it on another computer as well as on a virtual machine and even on my mobile phone (on a different network). Same result, not working.
    This is very strange, you must have a magic computer…

    And what if you test it on another computer with other OS or browser?

    Cheers,
    Jaap

    July 12, 2016 at 3:20 pm #659927
    Andy

    Hi,

    I only have one computer here, but I tested this with my android mobile phone:

    ALB works fine on your website.

    Best regards,
    Andy

    July 15, 2016 at 9:31 am #661174
    Jaap de Wit

    Hi Andy,

    I’m still breaking my head about this issue. Nothing is working for me. I’ve recorded what I’m doing. The errors are not there when using one of the default WP themes, so it must be related to Enfold. One other thing what is also not working is that I’m not able to click the ‘screen options’ button.

    Hope you can help.

    Cheers,
    Jaap

    July 18, 2016 at 1:28 pm #661929
    Andy

    Hi,

    I really believe that it does not work on your computer, so no need to record it. To be able help we need to be able to reproduce the same issue you experience on our own installation. The problem that it works on my installation, more over it works for me on your very own installation too. So basically we can help you. I show you a screenshot showing that ALB is working totally fine on your installation for me: s. private content.

    I am sorry, but as long as it’s working fine for us on your installation we can’t do anything for you.

    Best regards,
    Andy

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