Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • February 3, 2022 at 11:08 pm #1338778
    nmrose05

    I have updated WP (5.9), Enfold (4.8.9), PHP (7.4.27), but the advanced layout builder just spins.
    I have done the following:
    – disabled all plugins
    – switched to default Enfold
    -reuploaded them via FTP
    -cleared browser cache

    Any thoughts? Thank you!

    February 4, 2022 at 3:38 am #1338800
    Nikko

    Hey nmrose05,

    Can you give us the login link to your site as well?

    Best regards,
    Nikko

    February 4, 2022 at 1:38 pm #1338898
    schoenma

    I recently encountered the same issue and have taken the same steps.

    February 4, 2022 at 1:38 pm #1338899
    schoenma

    My website is aegiscriminallaw.com.au

    February 4, 2022 at 3:46 pm #1338924
    Rikard

    Hi schoenma,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    February 4, 2022 at 4:14 pm #1338928
    nmrose05

    https://www.brainiacs-stem.com

    February 5, 2022 at 5:10 am #1338992
    Rikard

    Hi nmrose05,

    Thanks for that. I tried logging into your site, but I’m getting blocked by your security plugin:

    Access Denied – Sucuri Website Firewall

    Could you whitelist the countries in private for now please?

    Best regards,
    Rikard

    February 5, 2022 at 9:57 pm #1339101
    nmrose05

    Permissions granted. Let me know if any other issues.

    February 6, 2022 at 5:31 am #1339140
    Rikard

    Hi,

    Thanks for that. I see that the server is responding with 403 forbidden error message, I’m not sure why that is though. Could you try reaching out to your hosting provider to see if they know why that is please?

    Best regards,
    Rikard

    February 6, 2022 at 6:46 pm #1339195
    nmrose05
    This reply has been marked as private.
    February 6, 2022 at 9:41 pm #1339214
    Mike

    Hi,
    You are getting the error:

    Failed to load resource:/wp-admin/admin-ajax.php the server responded with a status of 403 ()

    this could be due to Mod Security or even the sucuri that has been blocking access, you could also see this post, there are many this that can cause this so it’s hard to say, try the steps in this article.

    Best regards,
    Mike

    February 7, 2022 at 9:39 pm #1339457
    nmrose05

    So, the client whitelisted their IP address in Sucuri, and the ALB is working properly again. Closing this ticket.

    February 8, 2022 at 5:45 am #1339508
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working as it should again. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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  • The topic ‘Layout Builder no longer working’ is closed to new replies.