Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 7, 2016 at 2:13 pm #644068
    staubi

    Hi Enfold-Team,

    first of all thanks for this awesome Theme :)

    I have two problems after update from 3.5.2 to 3.5.4 and the problems didnt solve after update to 3.6

    1) In my backend, the layout builder does not shown correctly.

    2) The icons fontello does not shown correctly in backend and at the homepage (and also the mobile menue button)

    I have tried this post:

    https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/

    but this didn´t resolve these issues.

    Also i removed older versions of enfold theme folder and child theme folder per ftp and uploaded new version 3.6 but it doesn´t work.

    Could you please have a look inside it?

    Thanks for your help

    Best regards, Tobi

    June 7, 2016 at 2:28 pm #644083
    Andy

    Hey staubi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    June 7, 2016 at 3:03 pm #644115
    staubi

    Hey Andy,

    thanks for your quick answer but as i wrote i’ve already done everything you suggested. Problems are still there.

    Could you please have a look inside again?

    Thanks,
    Tobi

    June 8, 2016 at 2:36 pm #644846
    Andy

    Hi,

    please ask your host if they are using any caching on your server and if yes tell them to deactivate it.

    If that does not help send us ftp access here as private reply.

    Best regards,
    Andy

    August 10, 2016 at 4:14 pm #670906
    staubi

    Heelo,

    sorry for late response. You can close this ticket. Issue was on ftp client.

    Thank you :)

    August 11, 2016 at 8:42 am #671201
    Rikard

    Hi,

    Ok, thanks for letting us know.

    Please open a new thread if you should have any further questions or problems.

    Thanks,
    Rikard

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Layout builder, mobile menu and icons not shown correctly’ is closed to new replies.