Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 10, 2017 at 11:24 am #758818
    kevindahari

    Hello,

    Although I am running the latest version of Enfold (4.0.2) and wordpress (4.7.3) , refreshed many times (using ctrl +f5), cleared my browser cache, the layout editor is loading forever and I am unable to make urgent changes. Also after updating, the slideshow picture has changed from full width to smaller. When I am trying to change settings in layerslider, it says Internal server error.
    Please help
    kevin

    • This topic was modified 7 years, 9 months ago by kevindahari.
    March 10, 2017 at 1:59 pm #758890
    Vinay

    Hey kevindahari,

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    March 11, 2017 at 6:38 pm #759403
    Trystan

    Hey there,

    I’m having the same exact problem. Can you help me out as well?

    Here’s the deal:

    1. it’s a fresh install. No plugins.

    2. Cache is cleared.

    3. Enfold was reinstalled.

    However, nothing changed. Same problem as before.

    Can you take a look at the site please?

    Thanks!

    March 11, 2017 at 8:41 pm #759436
    Basilis

    Hi!

    Please follow the steps here

    Enable Avia Layout Builder Debug

    and let us know if that goes somewhere.
    If not, please create a new support ticket and add your credentials and your web site, so we can be able to take a look.

    Thanks a lot

    Cheers!
    Basilis

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.