Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 13, 2017 at 11:08 pm #876358
    japthorp

    I have three LayerSliders I need to export from one site and import into 8 others sites. When I select the option to Export, it creates a file on my local machine with a name like: LayerSlider_Export_2017-11-13_at_16.00.18.zip

    When I go to any of my other sites (all use Enfold), I click on “Import Sliders”. Next I see a prompt called “Import Sliders” that invites me to “Choose File”. I select my newly exported zip file and then click the blue button to “Import Sliders”. The button changes to an amber color and says “Uploading. Please Wait.” There’s no message indication that anything failed, but the new slider does not appear in the collection of sliders.

    I have tried with a zip file as small as 2k (freshly created slider with no settings changed). No change. I have tried on different domains with different hosting providers. No change.

    My version of Enfold is: 4.2, but this has spanned all versions for the past year. I just really need the feature now.

    Wordpress is version: 4.8.3

    I really appreciate your help!

    November 15, 2017 at 6:25 am #876928
    Rikard

    Hey Jeff,

    Could you give us access to the sites in question so that we can try it out? Also, which slider from which site are you trying to export/import?

    Best regards,
    Rikard

    November 15, 2017 at 10:26 pm #877237
    japthorp

    Thanks for checking!

    November 20, 2017 at 7:04 pm #879294
    Basilis

    Hi,

    Can you please also post into the private note, the 8 licenses that belongs for each enfold installation, so we can be able to assist?

    Thank you

    Best regards,
    Basilis

    November 21, 2017 at 10:12 pm #879948
    japthorp

    Absolutely!

    November 25, 2017 at 4:13 pm #881646
    Mike

    Hi,
    The export file is being created as a invalid zip file. This is why you can’t import it. Try disabling all of your plugins from the export site, then create a new export file to your computer. If you can open the new export zip on your computer then try importing it to your import site. If you still can’t create a valid export zip file, then try enabling WP Debug.
    To turn on WP_DEBUG, find the following line of code to your wp-config.php file:

    define( 'WP_DEBUG', false );

    Then, replace “false” with “true” and save the file.
    Also enable debug logging, by adding the following line of code to your wp-config.php file below the above code:

    define('WP_DEBUG_LOG', true);

    Once you have added the line above, you can find the debug.log error log located in the /wp-content/ directory of your site. You can access this directory through FTP or the File Manager in cPanel.
    After enabling, try again to export the slider and post the debug log in the Private Content area.

    Best regards,
    Mike

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.