Viewing 17 posts - 1 through 17 (of 17 total)
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  • January 18, 2019 at 11:48 am #1055408
    3drenders.co.uk

    I have several Enfold websites, and all three look the same, only their text and some images are different.

    I learned that it is possible to export a LayerSlider WP Slider and Import it as well.

    I wanted to do this across two of my websites, so I Exported from one of them (3dvisuals.co.uk) and tried to import that zip file into my other website (3drenderingservices.co.uk).

    I get an error saying “This Page isn’t working 3drenderingservices.co.uk is currently unable to handle this request. HTTP ERROR 500.”.

    I checked the zip file, it opened fine, it isn’t corrupted or anything like that.

    Does the Slider need to already exist in the target website I am importing into ? (I tried it with both with and without it already existing inside) – but for me, it made no difference.

    The ONLY time the Import DID work was when I tried exporting and importing to/from the SAME website (i.e. NOT from one website into a different one).

    Could that be the issue ? That you can’t do it across websites ? As I say, these two websites are literally identical.

    Many thanks for your assistance.

    Both websites are on the same identical versions of WordPress (which I cannot tell which it is exactly as I can only see that I can upgrade to Version 5.0.3). Enfold is version 4.4.1 on both websites (I am holding off of updating Enfold due to issues I’ve already seen with the latest one regarding the user-friendly interface being lost when I last tried (and backed out)).

    January 20, 2019 at 6:38 pm #1056237
    Victoria

    Hey Jez,

    Which version of php are you running?

    Can you please check server log for error?

    Best regards,
    Victoria

    January 21, 2019 at 1:32 pm #1056625
    3drenders.co.uk

    Hi Victoria,

    Thanks for getting in touch.

    I don’t know how to find out either the version of php, or how/where to check the server log for the error. Where is that log to be found ?

    Many thanks.

    January 21, 2019 at 4:39 pm #1056772
    Victoria

    Hi 3drenders.co.uk,

    Can you please check server log for error?
    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Here is how to check your php version
    https://www.shoutmeloud.com/how-to-check-php-version-hosting-wordpress.html

    Best regards,
    Victoria

    January 21, 2019 at 7:49 pm #1056860
    3drenders.co.uk

    Thanks Victoria :)

    Okay, my Server Log for Error gives me these as the last few lines of text;

    [21-Jan-2019 17:34:05 UTC] PHP Notice: is_comments_popup is deprecated since version 4.5.0 with no alternative available. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3891
    [21-Jan-2019 17:34:05 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:34:06 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use 

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:34:06 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:34:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:34:07 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:34:07 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use 

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:35:06 UTC] PHP Notice: Use of undefined constant PB_SETTINGS_BG_OPACITY – assumed ‘PB_SETTINGS_BG_OPACITY’ in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 137
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property Flare::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 89
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property Flare::$label as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 91
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 11
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 14
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 15
    [21-Jan-2019 17:35:06 UTC] PHP Strict Standards: Accessing static property FlareFollowWidget::$namespace as non static in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/widgets/follow.php on line 18
    [21-Jan-2019 17:35:06 UTC] PHP Notice: The called constructor method for WP_Widget in FlareFollowWidget is deprecated since version 4.3.0! Use 

    __construct()

    instead. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3951
    [21-Jan-2019 17:35:07 UTC] PHP Notice: is_comments_popup is deprecated since version 4.5.0 with no alternative available. in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-includes/functions.php on line 3891
    [21-Jan-2019 17:35:07 UTC] PHP Notice: Undefined index: css in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/panopress/panopress.php on line 232
    [21-Jan-2019 17:35:07 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/flare/flare.php on line 916

    PHP Version is 5.6.30 (WP is 4.9.9).

    Hope you can help :)

    Thank you.

    January 21, 2019 at 7:53 pm #1056861
    3drenders.co.uk

    Oh, and this was a message that appeared in WP during that Import of the LayerSlider (this message was not in the err log);

    Fatal Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 27353831 bytes) in /var/www/vhosts/3drenderingservices.co.uk/httpdocs/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/rules.php on line 1601

    I will disable Wordfence and retry

    January 21, 2019 at 7:57 pm #1056864
    3drenders.co.uk

    Disabling Wordfence and trying to Import that LayerSlider into my website gave this error in WP;

    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    January 22, 2019 at 7:58 am #1057087
    Rikard

    Hi,

    Thanks for the update. What happens if you increase the memory allocated to PHP on your installation? http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Also, you should probably consider updating your PHP version since PHP 5.6 and 7.0 are not getting any more security updates.

    Best regards,
    Rikard

    January 22, 2019 at 3:04 pm #1057242
    3drenders.co.uk

    Hi,

    The memory allocated to the PHP is already very high, 128Mb.

    However….. I did update the version of PHP to 7.0.33 and it has ‘partially’ worked !

    It has reported that the LayerSlider has imported, however, that Slider is empty :( With no slides, no preview, no layers or anything.

    So, wondering now what could be the problem here now ?

    January 22, 2019 at 7:19 pm #1057401
    Victoria

    Hi 3drenders.co.uk,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 22, 2019 at 7:47 pm #1057405
    3drenders.co.uk

    Hi Victoria,

    I sent you the details to log in but I cannot see that here on my screen so I’m not sure the ‘Private Content’ I sent has actually worked.

    Please can you confirm, do i need to also check the checkbox for “Set as private reply” ? As that is what I did

    January 22, 2019 at 7:50 pm #1057406
    3drenders.co.uk

    Here it is;

    January 22, 2019 at 8:35 pm #1057436
    Victoria

    Hi3drenders.co.uk,

    Best regards,
    Victoria

    January 22, 2019 at 8:45 pm #1057442
    3drenders.co.uk

    Thanks Victoria, I’ve updated all the PHP settings I can increase, to their maximum (without having to call up and speak to my hosting company).

    I think it might be working now, it’s currently uploading and taking a long time to do that (it’s a 27mb zip file) – it is timing out with a “504 Gateway Time-out”.

    I will call my hosting company in the morning and get them to manually increase all those settings to the very maximum they will allow (I can only increase them as far as 2minutes, which seems to not be enough time).

    Many thanks for all your help.

    Kindest regards,

    Jez

    January 23, 2019 at 7:45 am #1057609
    Rikard

    Hi Jez,

    Thanks for the update, we’ll keep the thread open in case you should need any further help from us.

    Best regards,
    Rikard

    January 23, 2019 at 10:40 am #1057663
    3drenders.co.uk

    Hi,

    I have tried this again, and this time it doesn’t fail and doesn’t in fact do anything. Basically it is not importing it at all.

    Feel free to try again yourselves using the log-in information you already have.

    Many thanks.

    January 24, 2019 at 6:08 pm #1058259
    Victoria

    Hi,

    Best regards,
    Victoria

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