Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 3, 2015 at 9:13 pm #454098
    fran_casey

    I’ve been working on my Enfold site and got a message that the LAyerSlider WP needs updating but that can’t be done unless I purchase an upgrade. Next I was told I had to purchase it from Envato ($17) and that I had to provide my login info and ftp in order to get the download. That I could not get it and upload it myself. What’s going on? Is this a scam?

    June 4, 2015 at 10:26 am #454345
    Ismael

    Hey Fran!

    Thank you for using Enfold.

    Is the layer slider not working? You can just ignore the message for now. The latest version of the theme, 3.2, includes the latest version of the plugin. Please wait for that. The plugin is included in the theme package so you will not be able to update it manually. And you don’t have to buy the plugin. Who told you to buy it in the first place?

    Best regards,
    Ismael

    June 4, 2015 at 3:20 pm #454507
    fran_casey

    Here’s what the message said on my LayerSlider WP page:

    “It seems you’ve received LayerSlider by a theme. Please note that the auto-update feature only works if you’ve purchased the plugin directly from us on CodeCanyon.” Then there’s a link to CodeCanyon to purchase the plugin upgrade for $17. I went ahead and tried that but somehow also purchased their Envato person to upload it to my site. They wouldn’t give me the plugin to upload myself. Very strange.

    I am using version 1.0 of Enfold Child and 3.2 of Enfold. For some reason, the slider was working fine but then just stopped appearing. I had been editing the text on the second slider, when this happened. I’ve checked and rechecked my slider settings. The sliders are still there to edit so what could I have done to prevent them from displaying?

    I really love this theme and appreciate all that it can do!

    Regards,

    Fran

    June 4, 2015 at 6:21 pm #454669
    fran_casey

    Hello, Ismael. Well, since you told me that the LayerSLider WP was up to date, I decided to just do what I should have done in the first place. I created another slider, using the Enfold sample. It worked just fine, so I used that to recreate my slider. I must have done something to the settings that messed everything up.

    Thank you for getting me the refund. I really appreciate your quick response. This theme is wonderful and I will definitely use it again!

    Fran

    June 5, 2015 at 6:44 am #454935
    Ismael

    Hi!

    Did you get a refund? If you did then that’s good. It’s weird that you bought the product but they don’t let you have it. You should report that to Envato. Like I said, you don’t need to buy the plugin because it is already included in the theme package.

    Cheers!
    Ismael

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