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Hi there, I was using the Layerslider completely fine about a year ago and then stopped working on my website until recently. I purchased your theme and installed the updates files and everything else seems to be working perfectly, However – when i go to edit the layerslider.. the slides show on the sliders page.. but when i click to edit, everything is blank and none of the buttons are selectable. I noticed it states there is an update available, but when i go to that page it explains as I did not purchase from them directly, it would need to be updated by the creator of enfold. I don’t know if this could be the issue, or if there’s something i’m missing? Please see screen shots below! (The slider still shows correctly on the website)
Hey jessicastjames,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyI am having a similar issue with the Layerslider WP. It’s part of the Enfold theme but all layer slider functionality on the front end stopped working. I updated the Theme to the latest version 3.8, but it was still not working. I deactivated the W3 Total Cache plugin and it started working again.
@marstorm
So you know that it’s caused by W3 Total Cache plugin. Deactivate it, then work on your layerslider and when you’re done then activate it again.Best regards,
Andy
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