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  • January 14, 2014 at 2:23 am #209272
    Snerp

    Looks like there are some issues with WP Layerslider. My client has just informed me that the logo on the homepage disappears if he goes from the contact page (or any other) back to the homepage while viewing the site in Explorer 11. I also noticed on my iPad the logo doesn’t even show up when viewing on chrome IOS Ver 3

    rockwoodcreations.ca

    I just upgraded the theme to the 2.4.5 and the issue persists.

    I actually have WP Layerslider as a standalone plugin and they told me that it could be that the Layerslider WP needs to upgraded to the latest version. So I’m going to wait for your response before i do anything. Ideally it would be nice to have a new Theme upgrade with the latest Layerslider WP.

    Thanks

    • This topic was modified 10 years, 10 months ago by Snerp.
    January 14, 2014 at 6:17 am #209327
    Josue

    Hi Snerp!

    Is this the logo? http://rockwoodcreations.ca/wp-content/uploads/2013/04/no_logo1.png

    Looks like an empty image from here.

    Best regards,
    Josue

    January 14, 2014 at 6:30 am #209334
    Snerp

    No that is a transparent png placer which has nothing to do with the layer slider. The logo is a layer in the layer wp slider as I said in my post.

    January 14, 2014 at 8:55 am #209345
    Devin

    Hi!

    Have you disabled the theme version of LayerSlider? Both the stand alone plugin and the theme’s included version can not be running at the same time without issue.

    If there is an issue with the standalone plugin there isn’t anything that we would be able to do from our end unfortunately.

    Cheers!
    Devin

    January 14, 2014 at 6:48 pm #209604
    Snerp

    I’ve noticed that the theme automatically loads the latest version of layer slider wp, so it is the latest version. So should I now contact the developer of layer slider wp? or could this be a theme conflict with the layer slider?

    January 14, 2014 at 6:59 pm #209609
    Ismael

    Hi!

    Did you install the LayerSlider as a standalone plugin? Please deactivate the theme’s default LayerSlider using this on functions.php, find this code on line 3:

    global $avia_config;

    Below, add this code to deactivate the plugin:

    add_theme_support('deactivate_layerslider');

    Best regards,
    Ismael

    January 20, 2014 at 2:07 am #212051
    Snerp

    Ok I deactivated the LayerSlider and added the standalone latest version of LayerSlider v. 5.0.2. I got the same results. Chrome and Explorer on the ipad and iphone are still not loading the logo. Not sure now what to do.

    January 20, 2014 at 3:41 am #212066
    Ismael

    Hi!

    Do you have a cache plugin? Please flush the settings then test it again. Make sure that you remove the browse cache then test it on another browser. This is what I see when I checked it on IE:

    Cheers!
    Ismael

    January 20, 2014 at 3:52 am #212074
    Snerp

    No I don’t have a cache plugin and this happens on Explorer 8, 9 and 10

    January 20, 2014 at 4:31 am #212094
    Snerp

    Here is a link to a vid of what I see on my ipad using the latest version of Chrome.

    http://d.pr/v/bjgT

    January 20, 2014 at 5:11 am #212098
    Snerp

    Actually this is getting nowhere so I’m just sticking to a basic slider with little to no animations as this seems to work. Too bad, would have been cool to have this work across all browsers and mobile platforms.

    Thanks.

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