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  • April 26, 2018 at 8:38 pm #947459
    blaircomm

    A long running LayerSlider home-page transition is no longer working in Chrome after the 4.3 update.

    Here is the address: https://blaircomm.us/

    Please compare it in Chrome, Safari and Firefox. The chrome does not show the transition but goes to a full gray page during the transition period. This breaks the site.

    Please help me get this working properly again as I cannot have this company presentation on Chrome.

    I have added login credentials below.

    Thank you.

    — Michael Blair

    April 26, 2018 at 8:52 pm #947460
    blaircomm

    All the LayerSlider transitions are not working after the 4.3 update. This breaks the majority of the pages site wide.

    I will give you a chance to look at it, then if it cannot be fixed I will delete the entire site and restore from backup of the earlier Enfold version. I can see you are busy with 4.3 issues, so please let me know if this can be handled.

    Thanks.

    April 26, 2018 at 10:23 pm #947490
    blaircomm

    I have tested this on an older install, and there are issues there as well—just different. All are major issues. I have concluded LayerSLider in Enfold is incompatible with Chrome. (Version 66.0.3359.117 (Official Build) (64-bit)

    I tested on:

    LayeSlider 6.6.8
    Enfold 4.2.6

    LayeSlider 6.7.1
    Enfold 4.3

    So the issue may have nothing to do with the 4.3 upgrade, but is a LayerSlider and Enfold incompatibility on Chrome.

    If this is an issue you cannot fix, please let me know if there are any fully compatible sliders with Enfold and Chrome.

    Thank you.

    — Michael

    April 26, 2018 at 10:39 pm #947500
    blaircomm

    I have checked to see if LayerSlider on its own is compatible with Chrome, and it is. See this link:

    LayerSlider Responsive WordPress Slider Plugin

    Enfold is not compatible with LayerSlider on Chrome. See this link:

    Homepage

    Please let me know if this is something you can address and fix or if I should look for another slider, test all and redevelop all website pages with sliders. I have five client websites with extensive use of LayerSlider that I will have to go back and redevelop—a lot of work for no pay.

    Let me know.

    April 26, 2018 at 10:48 pm #947506
    blaircomm

    OK. On further testing, I have found an older version of Enfold and LayerSlider that still works perfectly in Chrome:

    Home

    LayerSlider: 5.6.8
    Enfold: 3.7.1

    In some update either in Enfold or LayerSlider an incompatibility occurred. It has worked perfectly for a long time, so I am hopeful you guys can trace it down and get it working again. It is an essential function in Enfold for me and I have developed a lot of sites with Enfold using the LayerSlider.

    Thank you.

    — Michael

    April 27, 2018 at 8:27 pm #948148
    blaircomm

    I have just verified this is a Chrome for Mac only issue.

    April 28, 2018 at 9:08 pm #948453
    Basilis

    Hi,

    Yes, that is a known issue.
    Our development team are already working about that.

    Best regards,
    Basilis

    April 29, 2018 at 12:21 am #948484
    blaircomm

    Can I get on an alert list for when this issue is handled?

    Do you know at what version this issue first started? It was within the last 2-years, before that all was compatible as my older sites still run flawlessly.

    Also, is it possible in Enfold to set a different home page in Chrome? Or, have it direct to a duplicate site that is made without those incompatibilities?

    Do you know of any slider plugins that are compatible with Enfold and Chrome?

    Thank you.

    — Michael Blair

    May 2, 2018 at 8:04 pm #950245
    Basilis

    Hi,

    We just pushed a small version that fixes most of those issues.
    The rest are customisations requests, please consider to hire a freelancer who will be able to help you.

    Best regards,
    Basilis

    May 2, 2018 at 9:45 pm #950317
    blaircomm

    I don’t quite know what you’re referring to as “customization.” We develop websites and don’t need a freelancer—and were only looking to have the theme work as it should standardly as there has never been any trouble over the years like this.

    I will try the update, thanks.

    I have identified the issue only occurs on older MAC OS’s. This is the system where the problem is:

    Mac OS 10/11.6
    Chrome Version 66.0.3359.139 (Official Build) (64-bit)

    It did work in Chrome on a more updated system below:

    Mac OS 10/13.4
    Chrome Version 66.0.3359.139 (Official Build) (64-bit)

    So it looks like the issue is with a specific Mac OS as above.

    May 4, 2018 at 9:50 am #951468
    Victoria

    Hi blaircomm,

    I am running Chrome 66.0.3359.139 on a Mac 10.12.6 and the Layer Slider seems to work. Please find the screencast in private. Is it supposed to look different?

    Best regards,
    Victoria

    May 4, 2018 at 4:03 pm #951744
    blaircomm

    It is only on the older Mac OS—10.11.6. All others seem to work, including the older versions.:

    Mac OS 10/11.6
    Chrome Version 66.0.3359.139 (Official Build) (64-bit)

    Thanks.

    — Michael

    May 5, 2018 at 8:54 am #952068
    Rikard

    Hi Michael,

    I’m using OSX 10.11.6 and Chrome Version 65.0.3325.181 (Official Build) (64-bit) but I can’t reproduce the problem. The slider loads fine on my end?

    Best regards,
    Rikard

    May 5, 2018 at 5:25 pm #952140
    blaircomm

    That’s very interesting—good information.

    Thank you for looking into it.

    — Michael

    May 7, 2018 at 5:07 am #952479
    Rikard

    Hi Michael,

    Thanks for the feedback, I’m not sure where to take it from here though?

    Best regards,
    Rikard

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