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  • January 26, 2016 at 12:34 am #571714
    Barnez1

    Hi,
    I’ve been using the same LayerSlider slideshow for 5 months without problem. Just recently I notice that when I check the homepage the slider images don’t load, but the LayerSlider text boxes that overlay the image are still working fine. I’ve tried clearing the cache but that doesn’t help. In fact, the only temporary solution I have found is to re-save the slideshow, but then when I check again sometime later the images have stopped loading again. Nothing in the error logs and the test site doesn’t have this problem. Any suggestions?

    Thanks,
    Barnez

    January 26, 2016 at 8:46 am #571946
    Rikard

    Hey Barnez1,

    Images are displaying fine on my end so I think it’s cache related, could you try another browser or machine maybe?

    Thanks,
    Rikard

    • This reply was modified 8 years, 10 months ago by Rikard.
    January 26, 2016 at 10:26 am #571990
    Barnez1

    Hi Rikard,

    Thanks for taking a look. Yes, the images are still loading fine for me also right now, but this has happened three times now. On each occasion I have tried clearing the Super Cache cache and the browser cache, with no improvement. After the second time I deleted and re-uploaded the Enfold theme files, but then this happened again for a third time. If it’s OK, I will keep this post open and get back when the issue happens again so you or one of your colleagues can see the problem.

    Thanks,
    Barnez

    January 26, 2016 at 6:08 pm #572255
    Barnez1

    Hi Rikard,

    You can see the issue now. I’ve tried deleting the browser cache on Firefox, and tried viewing with Chrome too. The same issue is there.
    Ideas?

    January 26, 2016 at 6:48 pm #572270
    Barnez1

    OK. In Firebug I find there are LayerSlider errors for each image:

    It seems like the URL of the image or background image “xxx.jpg” is pointing to a wrong location and it cannot be loaded. Please check the URLs of all your images used in the slider.

    This is weird as in the Dashboard >> LayerSlider the preview of each slider is rendering fine with the images.

    I’ve re-saved the links again, and will consider re-uploading the images again. As I said, it’s definitely not a plugin conflict as the test site is working fine.

    January 27, 2016 at 12:10 pm #572779
    Barnez1

    Help!

    I’ve deleted and then re-uploaded the images, left the slider for 24 hours and the problem is back again:

    It seems like the URL of the image or background image “xxx.jpg” is pointing to a wrong location and it cannot be loaded. Please check the URLs of all your images used in the slider.

    What should I do?

    January 27, 2016 at 1:51 pm #572858
    Barnez1

    [Resolved]

    In Dashboard >> LayerSlider WP >> Misc I turned off image preload and the slide immediately returned.

    January 28, 2016 at 7:47 am #573535
    Rikard

    Hi,

    Great, glad you found a fix and thanks for sharing! We’ll keep the thread open in case you should have any further problems.

    Thanks,
    Rikard

    January 28, 2016 at 10:07 am #573584
    Barnez1

    Hi Rikard,

    I spoke to soon :( The issue is back. It looks like every time a setting is changed and saved in LayerSlider the slider is refreshed and the images load. But after <24 hours the images stop loading again, with the “It seems like the URL of the image or background image …..” error message. So, I’m back to asking if you have any further suggestions. All plugins are up to date as well as WordPress, and this is a recent issue as the slider has been working fine for 5 months. I’ve tried adding relative urls for the images, but as I have just saved the settings I will need to wait <24 hours to see if this has helped. I will include login details below if you want to take a took in the Dashboard and see if there are any issues.

    Thanks,
    Barnez

    • This reply was modified 8 years, 10 months ago by Barnez1. Reason: More info + login details
    January 29, 2016 at 4:53 am #574302
    Rikard

    Hi,

    It’s most likely due to your caching plugin, could you try to empty its cache and disable it to see if that helps? If not try disabling all plugins to see if one of the others is creating a conflict.

    Regards,
    Rikard

    February 1, 2016 at 5:04 pm #575898
    Barnez1

    Hi Rikard,

    I’ve already tried clearing the cache and disabling all the plugins with no success. To summarise this thread, the following did not resolve the issue:

    1. Clearing the browser cache (Firefox)
    2. Using a different browser (Chrome)
    3. Clearing the caching plugin (SuperCache)
    4. Disabling *all* plugins at the same time
    5. Deleting and re-uploading the Enfold theme files
    6. Turning off image preload in the LayerSlider settings
    7. Deleting the images from the Media library and re-uploading fresh versions of the images

    What finally seems to have worked is using relative urls for the images in LayerSlider. I made this change 3 days ago and so far, things seem to be resolved. I will leave this thread open for another week just in case the problem returns, but the early signs are good.

    Regards,
    Barnez

    February 2, 2016 at 7:43 am #576274
    Rikard

    Hi,

    Ok, that’s great, let us know if you should have any further problems.

    Thanks,
    Rikard

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