Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 23, 2019 at 4:54 pm #1093697
    hostworks

    I just updated to 4.5.6, and my Layerslider overlay is not displaying even though it is in the backend.

    Home

    April 24, 2019 at 9:25 pm #1094180
    Basilis

    Hey hostworks,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    April 30, 2019 at 7:02 pm #1095837
    hostworks

    I have not had a response to this. I posted the URL a couple of days ago. It appears that this is only happening on Chrome.

    May 2, 2019 at 5:07 am #1096313
    Rikard

    Hi hostworks,

    Thanks for the update, Basilis asked you for login details to your site but I can’t see any details in this thread. Could you try to post them again please?

    Best regards,
    Rikard

    May 6, 2019 at 2:40 pm #1097693
    hostworks

    Attached

    May 8, 2019 at 9:27 pm #1098608
    Basilis

    Hi,

    Can you please try clear your cache – it should be working fine.

    Best regards,
    Basilis

    May 8, 2019 at 9:32 pm #1098623
    hostworks

    Looks good Basilis!

    What did you do?

    May 10, 2019 at 3:38 am #1099125
    Rikard

    Hi,

    I’m guessing the cache expired, is everything working as it should now then?

    Best regards,
    Rikard

    May 10, 2019 at 4:10 am #1099134
    hostworks

    Yes, it is, thanks.

    May 10, 2019 at 7:00 am #1099183
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘layerslider overlay disappeared after Enfold upgrade’ is closed to new replies.